topic Re: Fibre internet down. in Full Fibre

Fibre internet down.

astonman — Tue, 23 Aug 2022 09:56:57 GMT

Help fibre broadband has been down since beginning of August, problem started just b4 my holidays just got back & still the same tried resetting HH6 with no luck,router showing orange light. Phone line ok

Re: Fibre internet down.

Baldrick1 — Tue, 23 Aug 2022 09:59:08 GMT

@astonman

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Re: Fibre internet down.

EmilyD — Fri, 26 Aug 2022 12:23:07 GMT

Hi @astonman. I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking a longer than we’d usually like to get back to customers.

I'm very sorry to see that your broadband has been down this month, apologies for any inconvenience that this has caused. I can see that you have since discussed this with our technical support team and it looks like they were able to get you back up and running. Please let me know if you're still unable to get online or if there's anything else that you'd like to discuss.