topic Re: Interleaving turned off? in Full Fibre

Interleaving turned off?

mikeharry — Thu, 04 Aug 2022 08:28:48 GMT

I've just moved to FTTP and then upgraded after a few days to the 1000 product yesterday.

Today I've had an email from Plusnet saying that "We have asked our wholesale broadband suppliers to turn interleaving off at your request".

I never made such a request, but in any case thought that interleaving only applied to ADSL/VDSL products? Am I wrong?

A couple of points occur to me:-

If I'm right about interleaving not applying to full fibre products then why the email?
If I'm wrong and interleaving does apply to full fibre, then why is it being switched off without my asking?

Any ideas anyone????

Re: Interleaving turned off?

RealAleMadrid — Thu, 04 Aug 2022 08:38:12 GMT

@mikeharry It's total nonsense from Plusnet there is no such thing on FTTP, the email must have been sent in error, it's probably Plusnet's system throwing out a random email because of your upgrade that bears no relation to reality.

Re: Interleaving turned off?

mikeharry — Thu, 04 Aug 2022 08:39:43 GMT

In addition. the email says that I can turn it back on again via the Broadband Troubleshooter. Can't do that as the troubleshooter asks me to confirm my contact detaiks, then when I press continue it says I must insert my daytime and evening telephone numbers, but provides no box for them so it's impossible!

In any case having gone full fibre I no longer have a landline anyway 😂

Re: Interleaving turned off?

Gandalf — Mon, 08 Aug 2022 13:58:51 GMT

Sorry for the confusion. Seems to have been our systems way of saying that the regrade order had completed.