topic Re: FTTP Fixed IP in Full Fibre

FTTP Fixed IP

notcloud — Thu, 23 Jun 2022 09:39:10 GMT

Morning, just been on the phone to PN (Tom) nice chap, originally I had a fixed IP assigned and was assured when I took out the package that I would retain a fixed IP. Now its installed it still says I have a fixed IP on the web portal, in the static IP details section, yet looking at the xDSL section under IP Address it says `Server assigned` (dynamic). Now I have rung in, but all Tom could say that they have. had some issues and to try turn it off and on again. I have done that and all that happened was I got a new IP address. His next piece of advice is that `we are working on it and it will be fixed at some point`.

"Some Point" is not really a good starting position, so I said what a day/week/month or heaven forbid a year, he said shouldn`t be that long and it is affecting others (I guess others means other users), but could not give a time frame and to try it again in a week. Now ordinarily this would not be an issue, other than I have an IPSEC VPN bridge which whilst it has place markers for dyndns etc, they don`t seem to play well with the server, so a proper fixed IP site to site VPN is most def the way forward.

Anyway, rant over

Re: FTTP Fixed IP

MisterW — Thu, 23 Jun 2022 10:08:47 GMT

Discussed here https://community.plus.net/t5/Full-Fibre/New-install-slow-sleeps-70-70-Rather-than-500/m-p/1876521#M17704

and here https://community.plus.net/t5/Full-Fibre/FTTP-upgrade-line-training/td-p/1875231/page/2

Problem is under investigation

Re: FTTP Fixed IP

notcloud — Thu, 23 Jun 2022 10:56:40 GMT

I`ll click fixed, even tho its not. Maybe I might have to revisit dyndns etc and see why its not playing ball with the server

Re: FTTP Fixed IP

Penny — Thu, 23 Jun 2022 11:32:11 GMT

@notcloud wrote:

I`ll click fixed, even tho its not.

@notcloud
Useful thread though - the thread title highlights a specific issue and the immediately-allocated 'fix' directs people to other relevant threads whose titles don't actually mention fixed (static) IP.

Quite a good way of signposting, on balance.

Re: FTTP Fixed IP

corringham — Thu, 23 Jun 2022 16:27:52 GMT

My understanding is that a "fixed" IP address is effectively a "reserved" IP address - i.e. the IP address is allocated when your equipment connects, but with a "fixed" IP it will always be allocated the same "reserved" address. So although it is reported as dynamic that simply means that the device is allocated an address by the far end, but the actual IP address will always be the same (="fixed").

Re: FTTP Fixed IP

notcloud — Fri, 24 Jun 2022 09:35:22 GMT

Yes a fixed IP is assigned the same IP each time the router is rebooted. A dynamic IP can change each time the router is rebooted, not always. A fixed IP is useful if like me I require a IPsec bridge to work for CCTV, access to the NASbox etc. The SIP/VOIP phone system also requires me to point the remote phones to the correct server to actually work.

However if it says `server assigned` that means dynamic IP, as it said before fixed IP in the PN web portal.

Re: FTTP Fixed IP

corringham — Fri, 24 Jun 2022 09:57:17 GMT

Yes. My point though was that even if the router says the IP is dynamic, it doesn't mean that its isn't a static IP address. If you have a Plusnet static IP it is likely that the router setting will say dynamic.

Re: FTTP Fixed IP

RealAleMadrid — Fri, 24 Jun 2022 10:04:50 GMT

@corringham It's not what the router says as that is just getting the allocated IP from Plusnet. The Member Centre should state you have a static IP on the account.

Re: FTTP Fixed IP

Gandalf — Fri, 24 Jun 2022 10:10:02 GMT

@corringham wrote:

Yes. My point though was that even if the router says the IP is dynamic, it doesn't mean that its isn't a static IP address. If you have a Plusnet static IP it is likely that the router setting will say dynamic.

I would agree with this.

The known problem we’re working on with our static IPs not being assigned to some FTTP connections could possibly change how it’s displayed in the Member Centre.

Re: FTTP Fixed IP

RealAleMadrid — Fri, 24 Jun 2022 10:31:01 GMT

@Gandalf As far as the router is concerned it is always a dynamic IP as it is not configured to be static at the router end, but just always given the same IP by DHCP.

I'm afraid I cannot make any sense of your sentence about the problem with Static IPs on FTTP accounts. Is it a statement about the problem or that a future fix may affect the display in the Member Centre?

Re: FTTP Fixed IP

Gandalf — Fri, 24 Jun 2022 11:11:08 GMT

Sorry for the confusion. If an account has a static IP and it doesn't show this in the portal (plus.net), then it could be because of the known problem with the static IP not working for some FTTP connections.

Re: FTTP Fixed IP

RobPN — Fri, 24 Jun 2022 12:03:31 GMT

@Gandalf

I'm on FTTP (trial, now out of contract) and have a static IP and although it hasn't stopped working, there has been no mention of it on the portal for a l o n g time. I can't remember when it's config page disappeared.

Just mentioning that so no need to stress over it.

Re: FTTP Fixed IP

Gandalf — Fri, 24 Jun 2022 12:08:19 GMT

@RobPN,

Your static IP technically wasn't applied via the add-ons tab in the portal, but applied a different way when you first signed up many moons ago. Also as you're on the FTTP trial 'FTTC package' still, that'd explain why it's carried on working.

Re: FTTP Fixed IP

RobPN — Fri, 24 Jun 2022 12:14:57 GMT

@Gandalf wrote:

... Also as you're on the FTTP trial 'FTTC package' still, that'd explain why it's carried on working.

Fair enough @Gandalf , better the devil you know so I won't be 'contracting' my FTTP any time soon.

Re: FTTP Fixed IP

Gandalf — Fri, 24 Jun 2022 12:24:02 GMT

@RobPN, there aren't any other issues as far as I'm aware with upgrading from the FTTP trial to a full fibre package, so once we've got the static IP issue fixed, if you move to one of our new shiny products, your service should work the same as it does now. It might even get faster.

Re: FTTP Fixed IP

notcloud — Sat, 02 Jul 2022 11:33:57 GMT

Yup, the staic IP is dished out by PN. Oddly. I do have my FIP from PN by logging into PN portal, in another tab on edge entering https://www.plus.net/my.html?action=myconnection will present you with a `hidden` page. On that click static IP and it WILL show your static IP. Copy the IP, type CMD into startbar on windows, type tracrt and pasted IP, press return and it will do a trace route to the IP address entered. mine is <IP address>.notcloud.plus.com, so it is mine. If I type the IP address that the router is getting, it would return <IP address>.dyn.plus.net, which means I`m on a dynamic IP profile not a fixed IP profile. Jeeese, and I don`t work for PN either

Re: FTTP Fixed IP

bobpullen — Tue, 05 Jul 2022 10:32:11 GMT

@notcloud - if you reboot your router you should find you have your static IP back. Let me know if not.

Re: FTTP Fixed IP

minkey — Tue, 05 Jul 2022 11:57:14 GMT

Hi @bobpullen - Does this apply to everyone, as I've lost my static IP from the FTTP upgrade and need it back?

Looking at the legacy connection page @notcloud shared, it says I have a dynamic IP, but won't allow me to change to fixed.

Thanks

Jeff (JRP99)

Re: FTTP Fixed IP

roundst1 — Tue, 05 Jul 2022 12:00:08 GMT

I've had a call from Plusnet support about an hour ago, advising me to turn off the router for 2 mins and back on again.

My static IP is back on my account again!

I did turn off the ONT too, but fairly sure that isn't necessary.

HTH

Re: FTTP Fixed IP

Gandalf — Tue, 05 Jul 2022 12:23:33 GMT

@minkey,

Yeah it does though we've got to refresh the full fibre component first which I've done now.

If you can reboot your router, you should find you have your static IP back.