topic Re: Upgrading from FTTP trial in Full Fibre

Upgrading from FTTP trial

pmg — Mon, 04 Jul 2022 14:57:40 GMT

Do you loose your landline when upgrading from the FTTP trial even if it's with BT?

I have a separate copper cable for the landline (via BT) and FTTP for fibre via Plusnet.

Re: Upgrading from FTTP trial

bmc — Mon, 04 Jul 2022 15:51:50 GMT

The answer should be NO. PlusNet do not, and should not, have any control over your landline.

I assume you're on an old legacy product from PlusNet from back in the day when they allowed Internet only accounts. I too was on a BT landline when I got on the Trial, paying an Internet only premium. I cancelled the line shortly afterwards.

Brian

Re: Upgrading from FTTP trial

Gandalf — Mon, 04 Jul 2022 16:05:06 GMT

As you already have FTTP with us, upgrading to a full fibre product won't touch your copper line with BT.

However if you had say FTTC with us and a copper line with BT, then upgrading to FTTP with us would cease it with BT.

Re: Upgrading from FTTP trial

bmc — Mon, 04 Jul 2022 16:09:59 GMT

Oops!!

While my reply was correct because you were already on FTTP it, as @Gandalf pointed out, would be wrong if you're on FTTC.

An FTTP install can involve the removal of the copper wire to you house. This does happen if you have an overhead feed. You lose you're phone number at the same time.

Brian