topic Re: Successful FTTP install in Full Fibre

Successful FTTP install

alungd — Mon, 20 Jun 2022 12:50:39 GMT

Hi,

In the spirit of sharing good experiences as well as bad I just wanted to pop on and say I had my FTTP installed successfully this morning.

It wasn't a straightforward cable run and beforehand I was really concerned i wouldn't be able to get it installed in a decent location. Well the Openreach engineer was brilliant. Supplied with choccy biscuits and coffee he went out of his way to find something that ended up working perfectly for me, including a cable run that went through several walls which I'm sure he could have done without having to do!

So all in all really happy. I have an upload of 50Mb now but I'm currently still stuck on 75Mb down at the moment, Plusnet support advise this should update to my 300Mb profile in the next 24 hours.

Cheers

Alun

Re: Successful FTTP install

MisterW — Mon, 20 Jun 2022 13:05:58 GMT

@alungd welcome to the forums

but I'm currently still stuck on 75Mb down at the moment, Plusnet support advise this should update to my 300Mb profile in the next 24 hours.

Do you have a static IP ?

Re: Successful FTTP install

alungd — Mon, 20 Jun 2022 13:14:34 GMT

I do have a static IP yes, currently its still correct. I tried doing a PPPOE reconnect and its stayed the same at the moment.

Funnily enough I just read another post mentioning when their profile got updated they lost their static IP, I hope that's not the case for me!

Re: Successful FTTP install

MisterW — Mon, 20 Jun 2022 13:22:08 GMT

I dont like to be the bringer of bad news, but it's likely!

There's currently a problem being investigated, the account seems to retain the static IP ( which is good ) but the RADIUS system doesn't allocate it, instead it allocates a dynamic IP. The fact that the static IP still shows on the account, and an nslookup for <account>.plus.com still shows the static IP, hopefully means that when the problem is resolved we will get our existing static IPs back

Re: Successful FTTP install

Mark63 — Mon, 20 Jun 2022 13:24:01 GMT

Congratulations !

Is your line fed overhead, or underground ? If overhead did they leave the old copper cable in place, or take it down ?

Re: Successful FTTP install

alungd — Mon, 20 Jun 2022 13:34:29 GMT

HHhhmmmm yeah, from what I'm reading looks like I'll probably fall foul of the same issue, should I log a call about it separately if it happens do you think or will i just get fixed along with everyone else?

Re: Successful FTTP install

alungd — Mon, 20 Jun 2022 13:38:27 GMT

@Mark63

Mine was underground in trunking, he had some fiddling about to get the cable through it which had me panicking for a minute but got there in the end

All my old copper is still there.

Re: Successful FTTP install

MisterW — Mon, 20 Jun 2022 13:48:44 GMT

should I log a call about it separately if it happens do you think or will i just get fixed along with everyone else?

@alungd AIUI , since the account actually retains the static IP settings, once the problem is indentified and resolved, it should automatically fix all affected accounts

Re: Successful FTTP install

bmc — Mon, 20 Jun 2022 14:13:40 GMT

@alungd

Nice to hear an OR engineer getting praise.

As to your Static IP problem it might be good to get a wizard's view - @Gandalf

Brian

Re: Successful FTTP install

dvorak — Mon, 20 Jun 2022 14:24:43 GMT

The issue is already with the correct team @bmc, it's awaiting a fix.
No amount of wizardry can help, until the fix is deployed.

Re: Successful FTTP install

alungd — Mon, 20 Jun 2022 14:32:18 GMT

@bmc

Well I figured most people only post when there's issues so credit where credits due

Re: Successful FTTP install

alungd — Mon, 20 Jun 2022 19:56:02 GMT

My upgrade has gone through and I'm showing a healthy 300 down now, beautiful!

But alas, as expected my static IP has disappeared so fingers crossed that one gets fixed soon!

Re: Successful FTTP install

bmc — Mon, 27 Jun 2022 00:50:00 GMT

@alungd wrote:

@Mark63

Mine was underground in trunking, he had some fiddling about to get the cable through it which had me panicking for a minute but got there in the end

All my old copper is still there.

Did you get an external box fitted before the fibe cable was brought in?

Any chance of photos of external box in relation to the ug duct (if there is one), the incoming cable point and the ONT on the wall. Another poster is trying to figure out what he'll get - his ug feed comes under the house and up to the Master Socket in the hallway.

Thanks

Brian

Re: Successful FTTP install

alungd — Mon, 27 Jun 2022 09:48:13 GMT

@bmc

The only external box fitted was the CSP I think you call it where he spliced the cable. Photo's attached (hopefully)

Re: Successful FTTP install

bmc — Mon, 27 Jun 2022 11:04:30 GMT

@alungd

Thanks for the pictures. I've passed the Thread link onto the poster looking for information ("Secure" Openreach ONT Placement).

I assume the cable comes up the duct to the CSP, then goes back down and behind the drainpipe before being brought in on the first floor.

Brian

Re: Successful FTTP install

alungd — Mon, 27 Jun 2022 11:15:12 GMT

@bmc

Yup that's correct, you can just see the cable coming out of the cover and through the wall on the right in the photo.From there it goes across my porch, through my garage, then around the corner of the house and into my office on the first floor. And a very tidy job he made of it fair play..

Re: Successful FTTP install

jpwilliams_com — Mon, 27 Jun 2022 16:22:23 GMT

@alungd - was the grey pipe existing on your property before the fttp install? I was querying how to get the fibre to exit my existing master socket, fed by a wholly underground duct. Not sure I want OR to have to start digging up steps at the front of my house to break into a duct just to make a splice when the duct ends at the master socket only 3' inside the front door. Was hoping they might be able to feed the external cable far enough through the duct & master socket outlet to be able to splice in my hall, and feed the splice back into the duct a short distance (6" or so).

Re: Successful FTTP install

alungd — Mon, 27 Jun 2022 16:38:23 GMT

Yes the ducting was put in when the houses were being built, all the houses on our estate are fed that way.

I admit I’m not the most knowledgeable about this but I was under the impression the CSP had to be on an outside wall. A lot of the time they do the install in two steps and the cable is brought to the CSP ahead of the install date in preparation. They can do this first step with no one at home.

Are you saying you have underground ducting all the way into the property and terminating where your master socket is? If so then I guess it’s possible he may be able to pull the cable all the way through but sounds like it could be tricky. The CSP is not a small box either not sure I’d want that on an inside wall..

Re: Successful FTTP install

jpwilliams_com — Mon, 27 Jun 2022 17:01:43 GMT

Yes, we have nothing external on the house at all, our duct finishes a couple of inches below the master socket, albeit buried in the wall, but visible if you remove the faceplate. Might just be a Northern Ireland thing!

Re: Successful FTTP install

alungd — Mon, 27 Jun 2022 17:32:57 GMT

Oh I see, well if you can physically see it with the faceplate off you never know he may be able to do it. As long as your happy to have that CSP inside and of course that’s allowed. Fingers crossed!

The one thing I found was the OR engineer was very helpful and had no issues going out of his way to find a solution I was happy with. Hopefully you have a similar experience 😁