topic Re: Hub Two delivery in Full Fibre

Hub Two delivery

DanBurgundy — Sat, 25 Jun 2022 17:50:59 GMT

Hi there.

I’m upgrading to full fibre from plusnet broadband. There is still no sign of the router in the post, which was 2/3 working days. The engineer appointment is next friday (1st) is it slow Royal Mail, a courier or plusnet not dispatching quickly?

Thanks

Re: Hub Two delivery

bill888 — Sun, 26 Jun 2022 17:31:18 GMT

fwiw, have you checked for open/closed tickets?

I seem to recall when I requested a new Hub Two on Friday 1st April. Closed ticket quoted order placed several hours later in the evening.

In very early hours of Tuesday 5th April, another closed ticket stated 'A router has been created'.

I can't recall when the hub arrived. It would have been Thursday, Friday or Saturday, I can't remember. Delivered by Royal Mail.

Re: Hub Two delivery

alungd — Mon, 27 Jun 2022 10:33:58 GMT

If I recall from my recent install the Hub 2 arrived on the Thursday or Friday before a Monday install, so it was pretty last minute. I also got a text from Plusnet on the Wednesday before to say it had been ordered, even though I thought I'd ordered it 2 weeks before so I was wondering if it was coming myself

Re: Hub Two delivery

bmc — Mon, 27 Jun 2022 11:06:52 GMT

PlusNet use a "just in time" delivery system rather than dispatch when an order is placed. Doesn't always work!!!

Brian

Re: Hub Two delivery

Gandalf — Wed, 29 Jun 2022 08:01:30 GMT

Hi there,

I can see we've put your new Hub Two in the post last night, so all being well you should get it today or tomorrow.