topic Re: Is PlusNet ever going to properly launch FTTP in Full Fibre

Is PlusNet ever going to properly launch FTTP

pmkelly — Tue, 04 Jan 2022 13:50:13 GMT

Early last year ISP Review carried an article that PlusNet were finally going to launch a proper FTTP service towards the end of 2021.

Broadband ISP Plusnet UK Predicted to Launch FTTP in H2 2021 - ISPreview UK

Clearly nothing has happened.

I called customer services today for an account review and he didn't even seem to be aware that a trial existed. He put me through to EE.

I think I have been with PlusNet for nearly 20 years and used to put all of my clients with them. Because of this FTTP nonsense I think I have 2 left and most of the others have migrated to companies other than BT/EE.

Why can't PlusNet just give a clear statement on their FTTP plans.

Re: Is PlusNet ever going to properly launch FTTP

bmc — Tue, 04 Jan 2022 14:08:05 GMT

@pmkelly

By the end of January was the last unofficial word on FTTP. Very few support staff know anything about the FTTP Trial - it's always been that way. The Trial doesn't show up on back office systems as far as I'm aware.

I suspect part of the problem is they can't announce a date until they are sure their back office systems are ready. The general dates mentioned are their "best" hope of being ready.

Are you aware you can move the BT / EE FTTP free of any early termination fees.

Brian

Re: Is PlusNet ever going to properly launch FTTP

pmkelly — Tue, 04 Jan 2022 15:59:02 GMT

Hi Brian,

Thank you for the reply. I am not in contract so terminations etc.. don't bother me.

I keep holding on because I like the fact that support is UK based. Although I would much rather be a business customer again.

Also I am not that keen to go to BT.

I would just like to hear a firm plan. Its not as if we are asking them to reinvent the wheel.

Re: Is PlusNet ever going to properly launch FTTP

bmc — Tue, 04 Jan 2022 16:33:41 GMT

@pmkelly

I can't find it now but there was an interview somewhere early last year that confirmed both FTTP was coming and a new router was in the works. The router (HubTwo - based on the BT SmartHub2) is here but not yet FTTP. This was the earliest news article I could find.

https://www.ispreview.co.uk/index.php/2021/04/broadband-isp-plusnet-uk-predicted-to-launch-fttp-this-summer.html

As mentioned, I suspect the whole problem is they can't afford to announce FTTP until their systems are ready. To supply a date in advance would be to simply hold themselves in the hands of the software gods.

Brian

Re: Is PlusNet ever going to properly launch FTTP

southerner — Mon, 10 Jan 2022 13:20:33 GMT

So, might there be an FTTP offering by the end of the month? FTTP up to 1Gig connections seem to be becoming more mainstream now. I see the Hub 2 has been released.

Re: Is PlusNet ever going to properly launch FTTP

bmc — Mon, 10 Jan 2022 14:34:46 GMT

@southerner wrote:
So, might there be an FTTP offering by the end of the month? FTTP up to 1Gig connections seem to be becoming more mainstream now. I see the Hub 2 has been released.

You're guess is as good as anybodies.

One thing I've not seen talked about is the speeds that PlusNet will offer - once again we won't know until they announce. However, what's the possibility they might stick as the "basic" brand of the group and only offer 40/10 or 80/20.

Brian

Re: Is PlusNet ever going to properly launch FTTP

jlo31 — Mon, 10 Jan 2022 21:28:26 GMT

I've been eagerly waiting for news too and my contract ends 4th Feb. City fibre have put in fibre to property via zen as have openreach so I have just ordered zen as I don't want to commit to another 18 month contract with Plusnet. Hope they sort out fibre to property service for other users soon.

Re: Is PlusNet ever going to properly launch FTTP

pmkelly — Mon, 10 Jan 2022 22:22:01 GMT

I live in a rural area and I think we were used by OpenReach as a trial for some FTTP technologies.

I was all set to go to Zen when PlusNet told me they could put me on their trial.

How I was handled was a disaster. Not like the PlusNet I knew.

I should have realised then that I was making a mistake 🙂

Personally, I don't think PlusNet are serious and if they can get people to go to EE they will be happy to leave things as they are.

Re: Is PlusNet ever going to properly launch FTTP

southerner — Tue, 11 Jan 2022 14:45:58 GMT

@bmc wrote:

@pmkelly

Are you aware you can move the BT / EE FTTP free of any early termination fees.

Brian

I'm curious about this. Are you able to move your service within the BT group penalty free? Eg. BT, EE, Plusnet.

Re: Is PlusNet ever going to properly launch FTTP

bmc — Tue, 11 Jan 2022 15:19:36 GMT

@southerner

Can't answer if this applies generally.

I know you can move without penalty from PlusNet to BT / EE to get FTTP but that's all.

Brian

Re: Is PlusNet ever going to properly launch FTTP

dgp — Wed, 12 Jan 2022 16:44:44 GMT

My contract with PN expires at the end of January. Do I stay with them and hope they offer FTTP in the next couple of months or do I jump ship now? I also have the choice of Virgin Media and their M100 and M200 prices are very competitive. Some certainty from PN would be helpful.

Re: Is PlusNet ever going to properly launch FTTP

Mustrum — Wed, 12 Jan 2022 17:33:21 GMT

@dgp Is FTTP available for you?

If not it is pointless waiting for PN to announce something, if it is you could move to BT or EE now without a early termination fee.

Re: Is PlusNet ever going to properly launch FTTP

dgp — Wed, 12 Jan 2022 17:41:28 GMT

Yes I have FTTP available. It’s just I have one of the .me.uk email addresses they handed out years ago following a data breach and don’t want to lose it.

Re: Is PlusNet ever going to properly launch FTTP

bmc — Thu, 13 Jan 2022 14:09:53 GMT

@dgp

It's possible you might be able to keep the e-mail address but PlusNet would need to know in advance. You need someone like @Gandalf to advise.

Also, there was some talk (unsubstaniated) a while back that PlusNet are considering shuttering their e-mail servers. Like FTTP, you wouldn't get any answers unless or until this was confirmed with a closure date.

Brian

Re: Is PlusNet ever going to properly launch FTTP

MisterW — Thu, 13 Jan 2022 15:18:39 GMT

It’s just I have one of the .me.uk email addresses they handed out years ago following a data breach and don’t want to lose it.

The .me.uk domain is yours, you own it even though PlusNet host it and the email. You can transfer it to another hosting provider but the other provider would charge for the domain registration and email hosting

Re: Is PlusNet ever going to properly launch FTTP

herbiehopkins — Tue, 18 Jan 2022 09:50:29 GMT

@bmc wrote:
I know you can move without penalty from PlusNet to BT / EE to get FTTP but that's all.

Where can I find more info on this? I know EE offer to compensate up to £50 for termination fees but it looks as though my termination fee would be more than this. Or do plusnet not charge a termination fee if moving to EE FTTP.

I stupidly recontracted with plusnet in December not realising FTTP was going to be available in my area. BT wholesale checker now says it is and I'd like to make use of this if I can.

Re: Is PlusNet ever going to properly launch FTTP

MisterW — Tue, 18 Jan 2022 10:25:30 GMT

@herbiehopkins

As previously posted by staff here https://community.plus.net/t5/Fibre-To-The-Premises-trial/Is-a-FTTP-trial-negotiated-discount-still-possible/m-p/1845706#M17025

If you renew your contract and you'd like to upgrade to FTTP we'll allow you to leave your existing contract without termination fees, if you move to BT or EE for the service. We'd though just ask you call us on 0800 013 2632 to arrange.

I believe that Customer options will make a note on your account to waive ETC's and put you through to either EE or BT sales as requested.

Re: Is PlusNet ever going to properly launch FTTP

herbiehopkins — Tue, 18 Jan 2022 10:38:58 GMT

@MisterW wrote:
I believe that Customer options will make a note on your account to waive ETC's and put you through to either EE or BT sales as requested.

Perfect, thanks for the info.

Re: Is PlusNet ever going to properly launch FTTP

DaveCW — Sun, 23 Jan 2022 22:05:11 GMT

Full FTTP has been available at my address for some months now. I know I can transfer to BT without penalty, customer services told me that when I renewed my contract last September. The reason I moved rom BT all those years ago was because they were expensive, un reliable and Customer Services was abysmal, on top of that my phone would ring once at 21:10 pm every night. I rung them to complain and they said it was an automatic line check from the exchange, it stopped for a week and then started again at 04:15 am. So I am loathed to go to back to BT. It was bad enough having to go back to sky when P/N got rid of Youview.

So when is Plusnet going to offer FTTP? I was told told the end of 2021 by Customer Services, it is now 2022 and rampaging towards February. Are we going to have to head to BT/EE or sky which lets face it no sane person would contemplate unless it was the only option.

Re: Is PlusNet ever going to properly launch FTTP

dgp — Mon, 24 Jan 2022 08:45:22 GMT

Lots of us are asking the same question. Latter half of this year apparently. https://www.ispreview.co.uk/index.php/2022/01/broadband-isp-plusnet-uk-confirm-fttp-to-launch-later-in-2022.html.