topic Re: Plusnet Full Fibre in Full Fibre

Plusnet Full Fibre

RealAleMadrid — Wed, 25 May 2022 10:30:41 GMT

Has the forum jumped the gun, I see no Full Fibre Product on the website.🤔

However this looks interesting ....... Plusnet Full Fibre Installation

Shame I can't get FTTP ☹️

Re: Plusnet Full Fibre

Strat — Wed, 25 May 2022 10:41:15 GMT

Me neither

Re: Plusnet Full Fibre

RobPN — Wed, 25 May 2022 10:49:48 GMT

@RealAleMadrid

As well as the 'Fibre To The Premises trial' board being renamed (today AFAIK) and the video you've found, perhaps there is some substance to this post from @goldenfibre which I had my doubts about.

https://community.plus.net/t5/Everything-else/Future-FTTP-products/m-p/1871759/highlight/true#M28755

Re: Plusnet Full Fibre

SpendLessTime — Wed, 25 May 2022 10:52:40 GMT

There is also this video https://www.youtube.com/watch?v=Pi61XZrE1aU "First time setup of your Full Fibre Broadband - Plusnet Help" posted today too.

Guess the cat is out of the bag, just need pricing now especially for people like me on the defunct trial as we want to know what happens to us.

Re: Plusnet Full Fibre

bmc — Wed, 25 May 2022 10:57:34 GMT

@SpendLessTime

If we're lucky PlusNet will leave us in peace on our current setup - unless we want to upgrade.

Brian

Re: Plusnet Full Fibre

SpendLessTime — Wed, 25 May 2022 11:01:24 GMT

Hope so but doubt it.

BTW The legal page has an update for "Other Charges for Full Fibre service" but nothing on the actual product yet.

Re: Plusnet Full Fibre

SpendLessTime — Wed, 25 May 2022 11:16:16 GMT

Some prices on main page now, showing out of contract pricing.

"Full Fibre Broadband (12, 18 and 24 month contracts)

Prices and terms are subject to change during your contract.

For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate). Price from month 13,19 or 25 (as appropriate) currently: Full Fibre 36 - £27, Full Fibre 74 - £30, Full Fibre 145 - £35, Full Fibre 300 - £40, Full Fibre 500 - £47, Full Fibre 900 - £55. Compatible line required. Otherwise an installation is required We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge (opens new tab or window)."

https://www.plus.net/broadband/home/

Re: Plusnet Full Fibre

JonoH — Wed, 25 May 2022 11:18:36 GMT

@RealAleMadrid wrote:

Has the forum jumped the gun, I see no Full Fibre Product on the website.🤔

The forum has not jumped the gun.

Plusnet now offer FTTP (subject to network coverage)

Right now though, you can only order this product over the phone, we're working on updating the webpage to enable self-service, but right now I can't share a timescale with you.

Re: Plusnet Full Fibre

RealAleMadrid — Wed, 25 May 2022 11:31:08 GMT

@JonoH Well how would anyone know a FTTP product was available? Just call up on the off chance and say can I have FTTP. I still think the change to the forum boards was somewhat premature. Anyway pleased that Plusnet have at last got their act together, will be interesting to see what they intend to do with phone provision.

Re: Plusnet Full Fibre

SpendLessTime — Wed, 25 May 2022 11:37:50 GMT

@JonoH wrote:
The forum has not jumped the gun.
Plusnet now offer FTTP (subject to network coverage)

Right now though, you can only order this product over the phone, we're working on updating the webpage to enable self-service, but right now I can't share a timescale with you.

Any info for those of us on the defunct trial? Or will we get an email explaining what is happening to this small group?

Re: Plusnet Full Fibre

JonoH — Wed, 25 May 2022 11:40:04 GMT

@RealAleMadrid wrote:

@JonoH Well how would anyone know a FTTP product was available?

for now it will be offered to customers who call to renew who live in areas where it's available.

As for the forum change being premature, I'd argue that it's better to be prepared for the inevitable customer service requests and discussions than have them clutter other boards.

Waiting until something becomes a problem before acting is something that these boards normally tell us they dislike

@SpendLessTime Nothing that I've heard yet.

Re: Plusnet Full Fibre

dvorak — Wed, 25 May 2022 11:42:06 GMT

@SpendLessTime wrote:

Any info for those of us on the defunct trial? Or will we get an email explaining what is happening to this small group?

you could always ring up and be our guinea pig

Re: Plusnet Full Fibre

SpendLessTime — Wed, 25 May 2022 11:48:54 GMT

@dvorak I enjoy not being in contract, plus I hate phone calls. So calling in isn't happening here. Given the list price for out of contract is known and I know what I pay now for my trial "Full 74", I can compare with other providers.

Re: Plusnet Full Fibre

Gandalf — Wed, 25 May 2022 11:52:16 GMT

If anyone does call to upgrade an existing FTTP trial service, feel free to drop me a PM and I'll keep an eye on it.

Re: Plusnet Full Fibre

SpendLessTime — Wed, 25 May 2022 11:54:47 GMT

At least now if, god forbid, I get a problem, the telephone support will know what I'm talking about so there is an upside straight away.

Re: Plusnet Full Fibre

ABEY — Wed, 25 May 2022 12:02:53 GMT

Thanks Anoush, I just renewed my "FTTP Full Fibre" for the next 24m. Finally....! we've been waiting for more than 3/4 years for this moment.

Thank you PLUSNET...!🤝

Re: Plusnet Full Fibre

RobPN — Wed, 25 May 2022 12:06:35 GMT

Was a discount negotiable by choosing the "I'm thinking of leaving option"?

Re: Plusnet Full Fibre

Gandalf — Wed, 25 May 2022 12:26:10 GMT

@ABEY, awesome cheers for renewing on our new shiny FTTP product.

@RobPN, yup indeed.

Re: Plusnet Full Fibre

Teece — Wed, 25 May 2022 12:42:28 GMT

Any news of pricing?

Re: Plusnet Full Fibre

Gandalf — Wed, 25 May 2022 12:44:28 GMT

Similar to when you'd renew a contract on ADSL or FTTC, you're best calling us on 0800 013 2632.