topic Re: FTTP Marketing in Full Fibre

FTTP Marketing

bmc — Mon, 30 May 2022 11:22:10 GMT

Phone service apart, have PlusNet done something sensible in calling the FTTP options

Full Fibre 38

Full Fibre 74

Full Fibre 145

The OR wholesale products are 40/10, 80/20 & 150/? with a bit of overhead reducing speeds. Hence when people run speed tests they'll get near their advertised speeds - and be happy!!!

I just got 37.13 & 10.85 abeit with a disappointing ping of 26.

Brian

Re: FTTP Marketing

Gandalf — Tue, 31 May 2022 10:13:43 GMT

From what I can see, these are the FTTP products we're offering. As you can tell, there's a pattern.

36/10 (40/10 provision)

74/20 (80/20 provision)

145/30 (160/30 provision)

300/50 (330/50 provision)

500/75 (550/75 provision)

900/115 (1000/115 provision)

Re: FTTP Marketing

Townman — Tue, 31 May 2022 15:49:26 GMT

There is an approximate pattern - 80/20 and 160/30 are out of step (and not instep with each other) and a little more optimistic than the others! 🤔

Re: FTTP Marketing

ukguy1 — Tue, 31 May 2022 16:07:28 GMT

Full fibre? Is it available then?

Re: FTTP Marketing

dvorak — Tue, 31 May 2022 16:11:37 GMT

For existing customers, yes.

Re: FTTP Marketing

bmc — Tue, 31 May 2022 17:41:23 GMT

@ukguy1

Only available by phone to existing customers currently.

Note there is no phone service attached to the product so you lose any phone number you may have (if this matters).

Brian

Re: FTTP Marketing

Townman — Tue, 31 May 2022 17:53:22 GMT

@ukguy1 wrote:

Full fibre? Is it available then?

Its available from Plusnet now ... if its available on your street / road ... but not otherwise!

Re: FTTP Marketing

ecomergy — Tue, 31 May 2022 18:13:11 GMT

Hey Gandalf,

I'm on the original FTTP Trial and have been for yonks. Does this mean I can finally upgrade to a faster speed? I assume I'll have to call but with the fact I already have FTTP on the original trial confuse things?

Re: FTTP Marketing

ukguy1 — Tue, 31 May 2022 18:21:30 GMT

Oh [-Censored-], might move to BT business then as that comes with static ip and digital voice!

Re: FTTP Marketing

dvorak — Tue, 31 May 2022 18:24:27 GMT

@ecomergy wrote:

Hey Gandalf,

I'm on the original FTTP Trial and have been for yonks. Does this mean I can finally upgrade to a faster speed? I assume I'll have to call but with the fact I already have FTTP on the original trial confuse things?

I believe others have already done that

Re: FTTP Marketing

ecomergy — Tue, 31 May 2022 18:37:15 GMT

A further complication might be that I'm a business customer. I guess the best thing to do is to call during office hours and have a chat?

Re: FTTP Marketing

bmc — Tue, 31 May 2022 19:20:26 GMT

@ecomergy

You can but ask. You would need to go on contract so ask about prices. You at least should get a Hub2 out of it.

The real complication would be your phone line if you still use copper for this. As things stand you might lose it - @Gandalf might be able to shed some light on matters.

Brian

Re: FTTP Marketing

ecomergy — Tue, 31 May 2022 19:53:10 GMT

Not worried about the copper phone line. Not used it in ages. I would however want to port the number over to a VOIP provider for incoming leads from clients with old address books or out of date websites!

Re: FTTP Marketing

beeceegee — Tue, 31 May 2022 20:54:07 GMT

@ecomergy wrote:
I would however want to port the number over to a VOIP provider for incoming leads from clients with old address books or out of date websites!

I'm on the trial too.I don't know if being a business account will make a difference, but I have just ported my number successfully, leaving the fttp service intact. Many others have already done this over the years.

You probably need to liaise with @Gandalf who babysat the procedure and ensured that the porting away of my landline number did not kill the broadband account.

Re: FTTP Marketing

bmc — Tue, 31 May 2022 21:11:27 GMT

@ecomergy

Like @beeceegee the wizard helped me (and 3 neighbours) onto the FTTP Trial and then to cease our landlines.

It might just be possible to port your number and, once gone, then look to upgrade your speed.

Brian

Re: FTTP Marketing

ecomergy — Tue, 31 May 2022 21:11:29 GMT

Thanks for that. Hoping @Gandalf can shed further light tomorrow when he gets in. Overall though, it's looking very positive

Re: FTTP Marketing

Gandalf — Wed, 01 Jun 2022 07:32:02 GMT

@ecomergy wrote:

Hey Gandalf,

I'm on the original FTTP Trial and have been for yonks. Does this mean I can finally upgrade to a faster speed? I assume I'll have to call but with the fact I already have FTTP on the original trial confuse things?

Heya, I've just checked and I'm afraid that our new FTTP service is just for residential accounts, not business. I don't know whether if or when we'll offer FTTP for business accounts outside of the legacy trial.

For residential, you can absolutely upgrade an existing legacy FTTP trial service or just renew a contract on the equivalent Full Fibre product. Whether you can port your landline number away from us while doing so is a good question. It's not possible for those upgrading from ADSL/FTTC to FTTP, but for those already on FTTP, I've asked!

As soon as I know more, I'll post back. Sorry for the obvious disappointment though.

Re: FTTP Marketing

Gandalf — Wed, 01 Jun 2022 08:26:06 GMT

@Gandalf wrote:

For residential, you can absolutely upgrade an existing legacy FTTP trial service or just renew a contract on the equivalent Full Fibre product. Whether you can port your landline number away from us while doing so is a good question. It's not possible for those upgrading from ADSL/FTTC to FTTP, but for those already on FTTP, I've asked!

As soon as I know more, I'll post back.

I had raised this with the Project Team and there is good news on this front. We're ultimately wanting to eventually migrate those on the legacy FTTP trial to the new product, but there's currently no plan or process in place to do that.

However, for the time being, if you do have FTTP as part of the legacy trial on a residential account, then I've been given the green light that you can port your landline number away from us while moving onto the new product.

So I can figure out the best way to go about it, anyone fancy giving it a go?

[edit]

This may go without saying, but absolutely let me know before you port your number as I'll need to handhold it through.

Re: FTTP Marketing

bmc — Wed, 01 Jun 2022 09:01:17 GMT

@Gandalf

What about a business account - is it possible to port out?

Brian

Re: FTTP Marketing

Gandalf — Wed, 01 Jun 2022 09:11:08 GMT

Yeah I see no reason why not, but they'd remain on the trial product.

Would have to handhold things through to make sure the account doesn't close though.