topic Re: Text Support Not Working in Everything else

Text Support Not Working

KevinH1980 — Sat, 14 Nov 2026 12:25:31 GMT

Does anyone else find that the text support simply does not work?
I tried in August and again today.
It just keeps saying text could not be sent.
My text messaging works as normal for literally every other phone number. Its as if they've blocked me.
Not helpful in the slightest

Re: Text Support Not Working

jab1 — Sat, 14 Nov 2026 12:29:12 GMT

If it says it 'could not be sent' that implies a problem with your phone, otherwise it would be sent.

What are you trying to resolve?

Re: Text Support Not Working

KevinH1980 — Sat, 14 Nov 2026 12:37:01 GMT

The exact wording is
! Not sent. Check options.

The options are resend or delete.

The number I am texting help to is 07800 008121
Tried deleting it as a contact and adding again.
Made sure my mobile number is linked to my account. Tried using mobile network to text instead of WiFi.
I have successfully used this service abkut 18 months ago from the same mobile number. Its as if I'm blacklisted.
As I said, texts to and from everyone else are working as usual.

Re: Text Support Not Working

KevinH1980 — Sat, 14 Nov 2026 12:40:14 GMT

I've tried clearing message app cache, force stop and restarting the app, restarting phone

Re: Text Support Not Working

jab1 — Sat, 14 Nov 2026 12:42:51 GMT

Extremely strange - I think I may have seen this error a couple of times in the dim and distant past, but can't recall a resolution - if there was one.

So, what is your problem, for which you have tried to use the bot?

Re: Text Support Not Working

KevinH1980 — Sat, 14 Nov 2026 12:45:53 GMT

I'm experiencing extremely poor broadband speeds today and wanted them to run some diagnostics or tell me if it is a regional issue or just my house

Re: Text Support Not Working

PhilipHeyes — Sat, 14 Nov 2026 12:51:24 GMT

I can text 07800008121 & got a reply within a few seconds.

Re: Text Support Not Working

cpc6128 — Sat, 14 Nov 2026 12:52:28 GMT

attempting to send as SMS? Try turning on mobile data and sending as MMS.

Recently with Vodafone I've had to turn on mobile data and send as MMS. I think something changed with vodafone.

Re: Text Support Not Working

KevinH1980 — Sat, 14 Nov 2026 12:52:56 GMT

The other fix i tried was to use +44 as a prefix. Neither this nor the standard format made a single difference.
I am actively sending and receiving texts to other numbers

Re: Text Support Not Working

jab1 — Sat, 14 Nov 2026 12:53:31 GMT

OK. If you can't get the text bot to work, can you give us some more information, and maybe we can help on here. Are you on ADSL/FTTC or FTTP?

What is your normal speed/what are you seeing now?

Re: Text Support Not Working

Townman — Sat, 14 Nov 2026 13:02:41 GMT

Knowing who is the mobile provider is probably key to finding the root cause. With some providers, some mobile numbers are not treated as mobile numbers. I recall this issue years ago for Sky mobile users.

Re: Text Support Not Working

KevinH1980 — Sat, 14 Nov 2026 13:03:03 GMT

I have found a solution, or so it seems.
I phoned the 0330 number and selected option 1 for a fault. The automated service then sent me a text. This arrived in the same conversation as the 40 or so failed texts. Texts are now flowing properly between me ans plusnet.
Absolutely bizarre.

Re: Text Support Not Working

jab1 — Sat, 14 Nov 2026 13:05:09 GMT

OK, I'll delete this topic from my subscriptions.

Re: Text Support Not Working

PhilipHeyes — Sat, 14 Nov 2026 13:08:12 GMT

A problem with the OPs phone!

Re: Text Support Not Working

KevinH1980 — Sat, 14 Nov 2026 13:09:39 GMT

Are you able to expand on that?

Re: Text Support Not Working

Townman — Sat, 14 Nov 2026 16:34:13 GMT

Google is forever useful for such questions…

Contact Classification (Android)

Cause: In some contact apps, if a phone number is accidentally saved or classified under "Home," "Work," or "Landline" instead of "Mobile", the device may block outgoing SMS.

There are others … take a look.

Re: Text Support Not Working

PhilipHeyes — Sat, 14 Nov 2026 19:02:17 GMT

@KevinH1980

Just reading your words about : 40 or so failed texts

Re: Text Support Not Working

RadioFox — Sun, 15 Nov 2026 17:49:25 GMT

@KevinH1980 wrote:
I have found a solution, or so it seems.
I phoned the 0330 number and selected option 1 for a fault. The automated service then sent me a text. This arrived in the same conversation as the 40 or so failed texts. Texts are now flowing properly between me ans plusnet.
Absolutely bizarre.

I don't understand why you didn't try that first, considering that I had exactly the same solution back in April in message #9. A thread that you commented on...

Can't sent text to register fault - Plusnet Community