topic Re: Plus.net down? in Everything else

Plus.net down?

kev2025 — Thu, 01 Oct 2026 18:00:22 GMT

The webpages loads but after a couple of seconds it then changes to

Unfortunately we’ve hit a problem

Re: Plus.net down?

jab1 — Thu, 01 Oct 2026 18:12:53 GMT

Working for me.

Re: Plus.net down?

kev2025 — Thu, 01 Oct 2026 18:16:08 GMT

Working for me too now - how odd, they must of just fixed it as I posted..

Thanks

Kev

Re: Plus.net down?

Penny — Thu, 01 Oct 2026 18:33:13 GMT

@kev2025 wrote:

Working for me too now - how odd, they must of just fixed it as I posted..

... not working here : /

The main www.plus.net address goes swiftly to signup - insert your postcode - and then to this:

... timed at 19.17pm, so just after you posted, randomly.

Guessing someone's trying stuff out with the portal setup, maybe.

Re: Plus.net down?

kev2025 — Thu, 01 Oct 2026 18:34:34 GMT

Yes, I had this but now it is ok.

Thanks

Kev

Re: Plus.net down?

Penny — Thu, 01 Oct 2026 18:39:02 GMT

@kev2025

www.plus.net is still out, from here - what link are you using, that's working (?)

Re: Plus.net down?

kev2025 — Thu, 01 Oct 2026 18:41:12 GMT

I just type in plus.net and it then changes to https://www.plus.net/broadband/home/

Page stays loaded for me now.

Kev

Re: Plus.net down?

jab1 — Thu, 01 Oct 2026 18:43:20 GMT

@Penny wrote:

.

@kev2025 wrote:

Working for me too now - how odd, they must of just fixed it as I posted..

... not working here : /

The main www.plus.net address goes swiftly to signup - insert your postcode - and then to this:

... timed at 19.17pm, so just after you posted, randomly.

Guessing someone's trying stuff out with the portal setup, maybe.

.

Wonder if it is related to the fact that anyone with a PN account is 'redirected' from the sign-up page to a slightly different one? Although I've been left over 5.1/2 years, because I made my email 'standalone', I'm still technically a PN 'customer' - even though my mail has been transferred to Greenby.

Re: Plus.net down?

ExForce9 — Thu, 01 Oct 2026 19:02:54 GMT

@Penny do you have access to a VPN or a mobile data WiFi hotspot ?,

if so you can test @jab1 's correct observation that www.plus.net behaves differently depending on whether you are accessing that page from a Plusnet IP address, or from 'outside' the Plusnet address pool.

FWIW, I can access the www.plus.net page from both a non-Plusnet broadband account, and via a VPN, unfortunately I don't have access to a Plusnet connection today to do any further tests.

Re: Plus.net down?

jab1 — Thu, 01 Oct 2026 19:02:32 GMT

@ExForce9 I am accessing from outside the PN address pool, but as I said, I still have a PN mail address, even though it is transferred to Greenby. Wonder what will happen December 7th, when that address lapses?

Re: Plus.net down?

ExForce9 — Thu, 01 Oct 2026 19:14:24 GMT

@jab1 can you believe that it was May 2022 when you were last involved in a similar discussion !

https://community.plus.net/t5/Plusnet-Feedback/Plusnet-website-is-offline-Sunday-29-May-2022/td-p/1873186

Unfortunately all the screenshot images in that topic were deleted when the OP became anonymised !

Re: Plus.net down?

jab1 — Thu, 01 Oct 2026 19:19:38 GMT

Now you mention it, I very vaguely recall it. I seem to remember I did a bit of ferreting and found that using my iPad on mobile data, not being logged into the forums, presented me with the 'potential customer' page.

Re: Plus.net down?

RadioFox — Thu, 01 Oct 2026 20:20:08 GMT

The last time this happened it depended on which browser I was using.

The same thing is happening again. I can access www.plus.net using firefox & chrome, but not when using edge.

The page loads initially for about a second, but then I get the same error page as Penny.

Re: Plus.net down?

Penny — Thu, 01 Oct 2026 21:04:32 GMT

@ExForce9 wrote:

@Penny do you have access to a VPN or a mobile data WiFi hotspot ?,

No VPN and don't know much about mobile data WiFi hotspots : /

However turned off wifi on phone (iphone6) and got the broadband options page.

Re-enabled wifi (PN) and still got the broadband options page.

@RadioFox wrote:

I can access www.plus.net using firefox & chrome, but not when using edge.

The page loads initially for about a second, but then I get the same error page as Penny.

Just tried again with the desktop (PN connection). Using Edge, got the issues page.

Using FF, got the broadband page.

Tried Edge again, just to check - and got the broadband page

So I'm guessing someone's been working on adding a "why not sign up with us" initial screen on the portal, and that it's taken a while to get that working across all the different modes of accessing.

Looks pretty good.

With everything else that's been going on, good to see PN using the landing page on the portal to rather better effect.

Whoever's designed this has done a good job, visually.

Hopefully there'll soon be an influx of new - and returning - customers, to balance out all those being siphoned off elsewhere because of the landline-related changes etc.

Re: Plus.net down?

jab1 — Fri, 02 Oct 2026 06:05:49 GMT

There is something weird going off here. The only way I can get the page you display above, @Penny , is to not be logged in to the forum when I open my browser. I am using the current version of Firefox on all my kit - Zorin 18.1 on the laptop, iPhone ioS 26.7 on the iPhone 12, iPad OS on the iPad Air (5th Gen).

Re: Plus.net down?

Penny — Fri, 02 Oct 2026 10:33:31 GMT

@jab1 wrote:

There is something weird going off here. The only way I can get the page you display above, @Penny , is to not be logged in to the forum when I open my browser.

That's not the only weird thing. Bear with me, this is going to take a little bit of time.

Earlier today - a couple of hours back, screenshots are timed - I saw @seebee on line, as displayed at the foot of the main PlusNet Community page at https://community.plus.net/, which is the first (and last) page I see when I visit these forums.

After having logged out, I scrolled down that page again, having recalled the unexpected change to the habitual @seebee graphic.

@seebee was still there - but the avatar had changed.

I tried logging in again, and out again - same result each time.

Earlier in this thread - post 11 - there was a link to this post - which displays as follows:

... which would seem to indicate (anonymised post) that the displayed graphic is the default graphic used for "graphic gone missing" - just checked on that page, and the graphic saves to disk as "image_not_found.png".

Which perhaps casts a different light on the post here, which displays as:

... returning to where I started (above), had always recalled @seebee's avatar as being like the one above referenced by @ExForce9 - so was surprised when this morning saw it displayed differently, looking like a QR code.

For clarity, @seebee's profile page here has the QR-code -style avatar.

Returning to what @jab1 said above:

@jab1 wrote:

There is something weird going off here. The only way I can get the page you display above, @Penny , is to not be logged in to the forum when I open my browser.

... it would appear that the only way to see @seebee's *actual* avatar, is to be logged into the forum.

Otherwise - apparently - the standard PN "image_not_found.png" is displayed for @seebee . But why (?)

... and why would non-PN-customers logged into the forums here, be unable to see the PN broadband offering should they happen to follow a link to www.plus.net - surely these forums are made available to all-and-sundry in the hope that people might be interested enough in the discussions here, to think about joining (or re-joining) PN. Why stop such people viewing that option?

Nothing is making a great deal of sense here this morning lol

Re: Plus.net down?

jab1 — Fri, 02 Oct 2026 10:41:45 GMT

@Penny said 'Nothing is making a great deal of sense here this morning lol'

We are talking BT/Plusnet here - do you expect anything to make sense?😁

Re: Plus.net down?

ExForce9 — Fri, 02 Oct 2026 10:54:41 GMT

Thanks @Penny , I've added a link to your post in the other topic and asked @James_B to get Khoros to take a look

Re: Plus.net down?

RadioFox — Mon, 05 Oct 2026 14:00:16 GMT

Looks like www.plus.net doesn't want to play with Edge again. OK with Firefox & Chrome.

Re: Plus.net down?

ExForce9 — Mon, 05 Oct 2026 14:32:07 GMT

@RadioFox

www.plus.net is working for me on Firefox, Chromium, Brave, and Edge browsers,

although on Chromium I had to pass a captcha test to get to the site !