topic Re: webspace in Everything else

webspace

IanfLowe — Fri, 25 Sep 2026 11:12:48 GMT

I have just been transferred to Greanby and now they say I no longer have access to my web space. Only my email is being run by them. So how do I get access to my web page.

Re: webspace

MisterW — Fri, 25 Sep 2026 11:20:36 GMT

@IanfLowe

I have just been transferred to Greanby and now they say I no longer have access to my web space.

Is your webspace the normal www.<accounname>.plus.com ?

If so , that should have transferred automatically with your email.

My account transferred yesterday and although the webspace wasnt accessible immediately it only took around an hour os so (after the transfer notification) for it to re-appear

Re: webspace

PhilipHeyes — Fri, 25 Sep 2026 14:44:34 GMT

Once our web space was shown in the www.greenby.com portal I could access it via FTP.

Re: webspace

MisterW — Fri, 25 Sep 2026 15:01:50 GMT

Mine was shown in the Greenby portal but the url returned initially 'not found' and then a 404 but after about an hour the website was live again

Re: webspace

IanfLowe — Fri, 25 Sep 2026 17:23:47 GMT

I use my own domain name which I have always had registered with plusnet

Re: webspace

IanfLowe — Fri, 25 Sep 2026 19:51:16 GMT

This is the reply from Greeby

Because web hosting was not included in the migration to Greenby, there is no web space or hosting server on Greenby where your website files are stored, so you cannot edit or upload web pages through Greenby at this time.

If you wish to host and edit your website:

- You will need to take out a web hosting package with a third-party website hosting provider.

- Once you have hosting set up elsewhere, you can edit your domain's DNS records inside your Greenby dashboard to point your domain (ianlowe.co.uk) to that provider.

Plusnet! where is my website currently being stored, is it still on plusnet servers ? how long will this be retained before I loose it. What is the process to move it to another provider?

Re: webspace

MisterW — Sat, 26 Sep 2026 06:40:55 GMT

@IanfLowe

That's complete rubbish, webspace is included in the migration to Greenby!

Does your native account url www,<accountname>.plus.com access your webspace ?

AFAICS your domain does have an A record which points to the Greenby servers (91.204.210.10)

I've escalated this to try and get someone experienced to investigate

edit: have you logged in to the Greenby portal ? and does it show on the home screen for your products ?

Re: webspace

martinund — Sat, 26 Sep 2026 07:33:29 GMT

I have received an email from Greenby about Hostopia website migration.

"As outlined in your Greenby welcome email, following your migration, the Hostopia service is being discontinued. Your website will be removed from Hostopia's system on 05/11/2026 days."

What is Hostopia? Does this relate to normal hosting of what used to be a www.<username>.plus.com site? We actually have a domain which points to www.<username>.plus.com/htdocs. nslookup on the domain gives homepages.force9.greenbysites.com and 212.159.8.90

Just checking that it will continue.

Re: webspace

MisterW — Sat, 26 Sep 2026 07:35:09 GMT

@martinund

What is Hostopia?

Its the hosting provider for ccgi space ( ccgi.<account>.plus.com

Does this relate to normal hosting of what used to be a www.<username>.plus.com site?

No. I have the normal webspace www.<account>.plus.com and ccgi space. My normal webspace has migrated successfully but I'm still waiting to hear about the ccgi space...

Re: webspace

twild — Sat, 26 Sep 2026 08:27:20 GMT

In my welcome email there was not mention of the removal of stuff from Hostopia.

In the latest Plusnet FAQ from the end of August there’s this bit.

“If your webspace is with Hostopia or CGI then you will need to take Greenby’s advance hosting. There will be a charge associated with this, but Greenby will be in touch with more information. “. https://www.plus.net/help/email-account-changes/

I’ve had and I can’t find any information on it. Greenby’s bot tells me I will have to wait to early 2026 for them to launch it.

It feels that somewhere the dots are not all connecting.

Re: webspace

MisterW — Sat, 26 Sep 2026 08:29:42 GMT

I will have to wait to early 2026

Greenby have a time machine then ?😁

Re: webspace

twild — Sat, 26 Sep 2026 09:27:53 GMT

It makes me wonder if they have now migrated all those who use email and haven't used CGI or Hostpia features and they are now migrating those that do use CGI and Hostpia but Greenby still hasn't got their advanced hosting sorted out. Ideally I'd like them to sort it out quickly as I made a choice to stay with Plusnet and move from FTTC to FTTP without a phone line rather than being moved to EE or another ISP partly because I expected to still be able to keep the CGI and MySQL setup that I currently have. FTTC has been plenty enough speed for me and it was only costing me about a £1/month for the phone line compared to going to FTTP which didn't have it.

The older FAQ which is available on the Wayback machine makes no reference to having to take advanced hosting or having to pay for it. I still have time to change

Re: webspace

MisterW — Sat, 26 Sep 2026 10:19:35 GMT

I'm not sure I completely understand what's happening with cgi space.

AFAICS my site is still hosted at Hostopia and the Greenby DNS still points there.

What will happen long term I'm not sure and I've not seen any information from Greenby.

Re: webspace

twild — Sat, 26 Sep 2026 10:42:55 GMT

My stuff is still there as well but I have backed up the files and database.

Re: webspace

IanfLowe — Sat, 26 Sep 2026 15:02:05 GMT

I've just been back on Greenby today and have found the services page which now shows what Greenby are meant to be supplying. So I now have the additional cost of £21 incVAT a year for the service. and according to the Greenby help I will need to find alternative resource to host my webpage's.

Re: webspace

MisterW — Sat, 26 Sep 2026 16:16:31 GMT

@IanfLowe

but that clearly shows the webspace ! product for your native www.<account>.plus.com domain.

I assume that the hosted domain would use the same webspace.

I'm surprised that the domain registration is chargeable , my understanding was that like the webspace & email , it was free for the first two years.

Hopefully one of the Plusnet staff will pick up my escalation ( but maybe not till Monday ) and investigate

edit: I can see your website using the domain URL

Re: webspace

IanfLowe — Sat, 26 Sep 2026 17:34:38 GMT

I have just received this email today from Greenby about my web space. there is a lot of conflicting information from PlusNet and different departments in Greenby. I can only say I'm very disappointed with this whole process and the additional cost that I will now incur to host my domain name, website and email. none of it will be free at all.

Domain £7 +vat/year = £8.40

Web space £4.80 +vat/month £5.76 = £69.12/year

Email £12.50 +vat/year = £15.00

Giving an additional annual cost £92.52

Re: webspace

MisterW — Sat, 26 Sep 2026 17:48:03 GMT

The £4,80/m charge is only for the advanced hosting I.e cgi. The normal webspace is included with the email , which is free for the first two years from Plusnet broadband customers.

As for the £7 domain registration charge , I've queried that elsewhere and will report when I have an answer

The £4.80/m is exorbitant IMO , if you really need dynamic websipace then look at Mythic beasts https://www.mythic-beasts.com/hosting , their basic web package is only £2.50/m

Re: webspace

IanfLowe — Sat, 26 Sep 2026 17:46:57 GMT

From what I can gather Hostopia is the site our webpages are actually store at. If we wish to keep our web pages they can be migrated to Greenby for a cost of £4.80 +vat per month (for 1GB data size) otherwise you have until the 5th Nov 2026 to move them to another platform, after which your files will be deleted from Hostopia.

Re: webspace

IanfLowe — Sat, 26 Sep 2026 17:52:22 GMT

They only say the migration is free, but once it is moved it will cost £4.80 +vat a month