topic Re: Openreach install question in Everything else

Openreach install question

phg — Sun, 26 Jul 2026 15:01:19 GMT

I've recently moved to Plusnet full fibre which involved Openreach digging a trench across my lawn and installing a grey 2inch pipe. This surfaces next to my house and the fibre emerges into a junction box (CSP?) before routing into the house.

The exposed pipe was left uncapped. When asked, the engineer volunteered that there would be drainage in the street and no need to worry. Personally I think this is shoddy and temporarily I've cut some foam to act as a bung (see pic).

I'm curious - is this open pipe standard Openreach practice (and if not, how should the pipe have been terminated) ?

Re: Openreach install question

bmc — Sun, 26 Jul 2026 15:11:20 GMT

@phg

File a complaint with OpenReach.

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy

Brian

Re: Openreach install question

bmc — Sun, 26 Jul 2026 15:13:57 GMT

@phg

Have a look at the pictures in the following Thread. Post #1 shows pre-complaint, Post #5 shows remedial work.

https://community.plus.net/t5/Full-Fibre/Openreach-external-CSP-duct-and-cable-installation-Issue/m-p/2053621#M31874

Brian

Re: Openreach install question

Dan_the_Van — Sun, 26 Jul 2026 15:14:59 GMT

@phg

For what it is worth a neighbour conduit looks like this

Edit: I agree doesn't look great