topic Static IP lost the day after house move in Everything else

Static IP lost the day after house move

druck — Thu, 23 Jul 2026 17:09:31 GMT

Hi, my static IP which I've had for over 20 years was removed when I rebooted the router 24 hours after a house move.

I phoned support and they said they their systems wouldn't allow them to reassign the old one. They have allocated me another static address, but he said from the pool of naughty customers who haven't paid, so it might start redirecting to a reminder page!

I've just read on the forum of several other customers experiencing the same thing, and in each case the wonderful PlusNet techs have restored their original static IP.

Please can I have mine back, I don't like being in the naughty range, I've always been good, honest!

Re: Static IP lost the day after house move

ExForce9 — Thu, 23 Jul 2026 17:28:53 GMT

Back here - Static IP no longer available? : Message #73

@dave wrote:

... an existing static IP address should be retained ... ... ...
... If anyone does see it removed them please let me know and we can check why quite easily ...

Flagging @dave to take a look ?

Re: Static IP lost the day after house move

druck — Fri, 24 Jul 2026 15:15:04 GMT

Thanks, Dave is coming to the rescue, should be sorted next week.