Are EE really gonna send out an engineer?

geriatrix — Tue, 21 Jul 2026 10:30:36 GMT

OK so finally the letter from Plusnet has arrived, saying the guide book will follow later. In fact the guide book was enclosed with the letter!
I'm on FTTC and as far as I know that won't be changing as we don't have FTTP here yet.

The guide book keeps saying that EE/Openreach will make an appointment for an engineer to come and set up the equipment.

Surely that's not really neccesary if all that's happenng is changing routers and plugging in a phone. I think I can handle that.

Re: Are EE really gonna send out an engineer?

Leanne_T — Wed, 22 Jul 2026 13:00:31 GMT

Hi @geriatrix

Thanks for coming back to the community.

Please see our Move to EE page and select 'When will my service move to EE' for details on when an engineer will be needed.

If you don't need an engineer, please give us a call and our customer support team will get the transfer looked into for you.

Leanne.

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Are EE really gonna send out an engineer?

Re: Are EE really gonna send out an engineer?