topic rDNS change request in Everything else

rDNS change request

A-A1 — Wed, 03 Jun 2026 15:27:03 GMT

Hi,

Would it be possible for the plustnet team to change my rDNS from 'username'.plus.com to 'something generic'.plus.com

Thanks!

Re: rDNS change request

Ali_A — Thu, 04 Jun 2026 11:53:38 GMT

Hi @A-A1

Thanks for coming to our community.

In order to get this update, please give our customer service guides a call.

They'll be able to send this request off on your account to have that updated.

- Ali

Re: rDNS change request

A-A1 — Thu, 04 Jun 2026 14:21:13 GMT

Hi Ali,

Thanks for getting back to me.

I've given them a call twice. Very pleasant to chat to but I've been told that they are not clear how this can be done and suggested that I come to this forum and ask the question.

Any help would be greatly appreciated.

Re: rDNS change request

Ali_A — Thu, 04 Jun 2026 14:46:02 GMT

Thanks for giving them a call @A-A1

I'm note sure why they were unable to help, but I'll send you a private message to try and get you some help with this.

Could you take a look at your community inbox and get back to me when you get a chance?

Thanks

Ali