topic Re: Thinking of switching to Plusnet - Contact? in Everything else

Thinking of switching to Plusnet - Contact?

drallcom3 — Thu, 21 May 2026 13:15:30 GMT

Hello,

I'm thinking of switch to Plusnet. I do have questions first though. On the website I only found a phone number (and even that one was quite hidden). I'm deaf and can't use the phone. Is there a web chat or email address for general questions?

Thank you

Re: Thinking of switching to Plusnet - Contact?

mystreet1 — Thu, 21 May 2026 13:17:33 GMT

Only phone unfortunately.

But, you can use the BT relay service for all calls.
https://www.relayuk.bt.com/

Re: Thinking of switching to Plusnet - Contact?

jab1 — Thu, 21 May 2026 16:06:57 GMT

@drallcom3 If your questions are of a general nature, you will probably get quicker answers on here, from members of the community.

Re: Thinking of switching to Plusnet - Contact?

bmc — Thu, 21 May 2026 16:10:15 GMT

@drallcom3

If you do join PN, then you can Register as a "vulnerabe person" online via your Members page. This should help (???) with communications in so much as it's recorded by PN that you are deaf.

Brian

Re: Thinking of switching to Plusnet - Contact?

drallcom3 — Thu, 21 May 2026 16:23:12 GMT

I know this community is quite helpful, but imagine I'd have to call support. Which I already know I will have to when I switch to Plusnet and there's nothing the community can do about it, no matter how helpful and nice they are.

Re: Thinking of switching to Plusnet - Contact?

jab1 — Thu, 21 May 2026 16:27:13 GMT

For the actualswitch, from another provider, you don't need to call either PN or your current provider if you use the OTS (One Touch Switch) function.

Re: Thinking of switching to Plusnet - Contact?

Mav — Thu, 21 May 2026 16:36:24 GMT

Moderator's note(s):

Thread moved from My Order to Everything Else.