topic Re: Moving from Plusnet to EE in Everything else

Moving from Plusnet to EE

KDPN2015 — Thu, 14 May 2026 09:18:00 GMT

Had an email from Plusnet advising that if they don't hear from me within 30 days I will be moved to EE. A new router will be sent and telephone will need to be plugged into the router. Currently on FTTC. I spoke to Plusnet and they are telling me that if I move to EE in this way, I will also have to move to FTTP with all that entails, ie, installation of an ONT box and an ethernet run from that box to the router. Is this actually correct? Nothing about that in the information that I have been sent. I thought if being moved to EE by PN it was assumed that the customer could stay on FTTC.

Re: Moving from Plusnet to EE

jab1 — Thu, 14 May 2026 09:24:32 GMT

@KDPN2015 Are you in a 'Fibre Priority' area? If not, you could move to EE on an FTTC connection, although if they offer you an FTTP connection, I would take it.

Do you need a 'land-line' phone?

Re: Moving from Plusnet to EE

KDPN2015 — Thu, 14 May 2026 09:44:41 GMT

John, thanks. I don't know if I am in a fibre priority area. However, OpenReach have just 'fibred up' the block of flats where I live. I don't need a landline phone. I don't fancy having to have a mains socket installed in the area where the ONT box will likely need to be installed. (Can't see the OpenReach engineer be willing to do a lot of work to put the box in a convenient place.) If I can stay on FTTC that would be good as no work required and is fast enough for what I need. As I said, nothing in the Plusnet bumph about having to move to FTTP if accepting the move to EE option.

Re: Moving from Plusnet to EE

jab1 — Thu, 14 May 2026 09:47:14 GMT

What does either (1) https://www.broadbandchecker.btwholesale.com/#/ADSL or (2) https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome say for your phone number/address? Attaching the full output (redacting personal details) would help.

Re: Moving from Plusnet to EE

KDPN2015 — Thu, 14 May 2026 10:04:59 GMT

Result says exchange is not in a current fibre priority programme.

Re: Moving from Plusnet to EE

jab1 — Thu, 14 May 2026 10:08:29 GMT

So, you could stay with PN on a SOGEA connection (FTTC without the phone element). I would call PN and ask them to move you to that service.

Re: Moving from Plusnet to EE

bmc — Thu, 14 May 2026 10:11:55 GMT

@KDPN2015

You do not need to move to EE if you don't want to.

However you do need to make a decision. Phone services are being phased out so you need to consider either SOGEA (FTTC without the phone) or Full Fibre.

PN are actively encouraging people to move to Full Fibre if it's available.

As you're not bothered by a phone service your decision is quite easy but it needs to be made soon and PN advised accordingly.

Brian

Re: Moving from Plusnet to EE

KDPN2015 — Thu, 14 May 2026 10:12:59 GMT

Thank you, John.

Re: Moving from Plusnet to EE

bmc — Thu, 14 May 2026 10:22:53 GMT

@KDPN2015

There is some leeway as to where the ONT goes, especially if there's not a power source available. You talk to the engineer on the day. Have a look at the following. Note that as the router is connected by ethernet cable it can go anywhere you're happy to run said cable so two power sources are not necessarily required.

https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist#accordion-b43490109a-item-56113228ba

It is also possible to move the ONT afterwards if required. See

https://www.premitel.uk/consultancy/expert-advice/how-to-relocate-the-ont-fibre-termination-point/

Brian

Re: Moving from Plusnet to EE

KDPN2015 — Thu, 14 May 2026 10:43:46 GMT

Thank you.