topic Re: Invitation to move to Broadband only in Everything else

Invitation to move to Broadband only

Franno — Thu, 09 Apr 2026 16:04:33 GMT

Hi folks, hope you can help.

I have received a marketing email inviting me to move to Broadband Only but my current contract still has 7 months to run.

If I switch to the new contract am I going to pay a penalty for the remaining 7 months?

Have tried ringing Plusnet but it's around a 20 minute wait!

Thanks in advance.

Re: Invitation to move to Broadband only

jab1 — Thu, 09 Apr 2026 16:19:42 GMT

@Franno I assume from that that you currently have a broadband and POTS telephone service currently? Come January next year, the phone service will disappear as Openreach are switching the service off. If you move to a broadband-only service now, you will avoid the chaos which could possibly ensue at that time, as all of a sudden potentially thousands of people will have to find a phone service provider.

If you make the switch now, it will be much easier to find an alternative VoIP provider if you wish to retain a 'landline' phone service.

If you switch now, you existing contract will be closed, FOC, but you will have to take out a new, probably two-year, contract.

Re: Invitation to move to Broadband only

Franno — Thu, 09 Apr 2026 16:38:17 GMT

Hi John, thanks for the reply.

I'm going to ditch the landline. I want to stay with Plusnet because I've had zero issues over many years. I really just want to know if I'll be penalised for switching contract early, even if it's at Plusnets invitation. I wouldn't have thought so but just wanted to check. Cheers.

Re: Invitation to move to Broadband only

bmc — Thu, 09 Apr 2026 16:57:06 GMT

@Franno

You could try the PlusNet Customer Options Team on 0800 013 2632

Brian

Re: Invitation to move to Broadband only

jab1 — Thu, 09 Apr 2026 17:07:43 GMT

@bmc I thought my response and @Franno 's reply sorted the question, but maybe they could call COTS and see if they could negotiate a better deal. price-wise, I suppose.

Re: Invitation to move to Broadband only

Franno — Thu, 09 Apr 2026 18:06:37 GMT

I did try Brian, but they have a 20 minute wait time

Re: Invitation to move to Broadband only

Franno — Thu, 09 Apr 2026 18:10:56 GMT

The deal is fine John, I just don't want to be penalised for ending my existing contract early and there is no way of knowing if this will happen by accepting the new deal online. I guess I'll just have to try ringing them tomorrow and hope they answer the phone quicker. Customer service is not what it was sadly.

Re: Invitation to move to Broadband only

Franno — Thu, 09 Apr 2026 18:12:42 GMT

Apologies John, I missed the last line of your message.

That sounds good. Thank you.

Re: Invitation to move to Broadband only

jab1 — Thu, 09 Apr 2026 18:13:53 GMT

@Franno As I said earlier, you do not get penalised for ending your current contract early, unless you count having to agree a new two-year contact as a 'penalty'.

Re: Invitation to move to Broadband only

PhilipHeyes — Fri, 10 Apr 2026 07:08:27 GMT

it is only a few days since it appeared Plusnet were pointing FTTC + Landline customers to EE FTTC + digital voice.

Re: Invitation to move to Broadband only

jab1 — Fri, 10 Apr 2026 07:17:02 GMT

I would say rather more than a 'few days'. It is no surprise that a brand within the BT Group would do this though - they are hardly going to say 'move to SKY', for example, are they?

Re: Invitation to move to Broadband only

Baldrick1 — Fri, 10 Apr 2026 07:49:49 GMT

@Franno

To sum the answers to your question up, you have two options , neither of which have any associated cancellation charges:

!. If you no longer want a landline phone, swap to a new Plusnet 'broadband' only SoGEA or Full Fibre contract.

2. If you want to keep the landline phone, ask Plusnet to arrange a transfer to EE.

No doubt others will tell you that there is the more difficult varient of taking option 1 and moving the landline number to a third party VoIP provider.

Either way, you will have to decide which option to take before the end of the year.