topic Re: Move Master socket in Everything else

Move Master socket

chlolivo — Sat, 14 Mar 2026 08:50:28 GMT

Hi, I would like to have my master socket moved and can't see a way of requesting this on the website, but have seen a few people on here have their request addressed. Can I get some advice on how to start this process please. Happy with the extra costs involved

Re: Move Master socket

jab1 — Sat, 14 Mar 2026 08:58:09 GMT

@chlolivo You will need to contact Customer Support by phone.

Re: Move Master socket

MisterW — Sat, 14 Mar 2026 09:03:27 GMT

@chlolivo might be simpler, quicker & cheaper to get an ex-BT engineer in your area to do it https://ex-btengineer.co.uk/

Re: Move Master socket

Baldrick1 — Sat, 14 Mar 2026 09:08:51 GMT

Moderator's note:
Thread moved from Broadband to Everything Else

Re: Move Master socket

Dan_the_Van — Sat, 14 Mar 2026 09:13:13 GMT

@chlolivo

Is full fibre available to you BT Broadband Address checker

If you can migrate to Full Fibre with the new fibre cable hopefully run to a location of your choice, there would be no charge.

The only downside is you would need to find a VoIP phone provider as plusnet do not offer a landline phone with Full Fibre.

Further advice can be provided regarding VoIP if needed

Re: Move Master socket

bmc — Sat, 14 Mar 2026 13:01:14 GMT

@chlolivo

If you phone PN they should be able to sort this for you. As you are aware this is a chargable event.

If Full Fibre is coming your way then the Master Socket becomes redundant. Is it worth moving or would a high quality phone extension cable do the trick in the short term? You might lose a bit of performance but a lot cheaper than getting the socket moved.

If FF isn't yet available what does OR say for your address? www.openreach.co.uk

Brian