topic Re: Abuse Emails from Force9 or Plusnet in Everything else

Abuse Emails from Force9 or Plusnet

handfordjeffes — Sun, 08 Feb 2026 16:03:42 GMT

Since migrating from Plusnet I get emails every 3 days. I have a couple of accounts and the primary ones get this every 3 days for the Abuse Team. I have spoken to Plusnet who now agree they no longer host my websites, they say it's automated and even though the the sites have not suddenly got bigger and each one by the same amount, I will have to put up with it. It's now been going on for 3 months and I'm sick and tried of it and have reported them to Ofcom and for sending nuisance emails for 3 months.

Subject:	Your Force9 Website is over its webspace allowance
Date:	Tue, 03 Feb 2026 02:26:03 +0000
From:	Force9 Abuse Team <autoemail@force9.net>
Reply-To:	autoemail@force9.net
To:

Dear Customer,

It has come to our attention that in the last 24 hours your website
has exceeded its webspace allowance. Because your site has only
gone over the webspace allowance by a small amount, no action will be
taken.

Your website was using 2327 KB over its allocation in the last day. "2327 Same figure on all my accounts"

Please take precautions to ensure that the usage on your site is
reduced, as further infringements may result in your webspace being
restricted, or even removed.

Kind regards,

PlusNet Abuse Team
http://www.plus.net/

Email ref: E0426

Re: Abuse Emails from Force9 or Plusnet

Townman — Mon, 09 Feb 2026 07:56:34 GMT

@plusnettony

Is this a Greenby service communication? If yes it should be coming from a different address, not one that infers its coming from Plusnet. Alternatively has something gone wrong with the legacy service … or is this third party spam spoofing as being Plusnet comms.

Re: Abuse Emails from Force9 or Plusnet

Gandalf — Mon, 09 Feb 2026 10:07:02 GMT

If you can private message me the username of the relevant account, I'll look into this for you.

Re: Abuse Emails from Force9 or Plusnet

handfordjeffes — Mon, 09 Feb 2026 10:38:54 GMT

I have spoken to Plusnet they said it was them and to just keep ignoring them, they can't(maybe can't be bothered) to stop them. And in the meantime I'm suppose to put up with emails from the Abuse Team every few days! I dread what people think if they look over my should when I'm checking emails!

Re: Abuse Emails from Force9 or Plusnet

Gandalf — Mon, 09 Feb 2026 10:47:58 GMT

Just to confirm, do you want the webspace? If not then I should be able to remove it altogether.

Re: Abuse Emails from Force9 or Plusnet

handfordjeffes — Mon, 09 Feb 2026 10:49:39 GMT

YES I want my website, I just PM'd you

Re: Abuse Emails from Force9 or Plusnet

Gandalf — Mon, 09 Feb 2026 10:59:15 GMT

Yeah my post crossed with your message, we're looking into it.

Re: Abuse Emails from Force9 or Plusnet

handfordjeffes — Mon, 09 Feb 2026 11:00:20 GMT

Thanks

Re: Abuse Emails from Force9 or Plusnet

plusnettony — Mon, 09 Feb 2026 11:36:58 GMT

I don't think this is the account that you sent to Anoush. Can you PM him a list of F9 accounts you might have? Thanks.

Re: Abuse Emails from Force9 or Plusnet

plusnettony — Mon, 09 Feb 2026 14:00:42 GMT

In addition to this, I've found the account, but can't provide it here publicly. Easiest thing for you is to log into you f9 accounts and look for ticket 252873343.

Re: Abuse Emails from Force9 or Plusnet

handfordjeffes — Mon, 09 Feb 2026 17:24:49 GMT

do you have link to Tickets I can't find mine. And can't remember how I got there to raise the last one? I even phone ands was told the person didn't know either!

Re: Abuse Emails from Force9 or Plusnet

jab1 — Mon, 09 Feb 2026 17:29:22 GMT

@handfordjeffes Try this link: https://www.plus.net/member-centre/login?p=search

Re: Abuse Emails from Force9 or Plusnet

handfordjeffes — Mon, 09 Feb 2026 17:38:37 GMT

Just takes me to plus.net/member-centre/home which is where I go when I log in anyway, I can't see how to get from there to tickets.

Re: Abuse Emails from Force9 or Plusnet

Dan_the_Van — Mon, 09 Feb 2026 17:45:38 GMT

You'll be needing this link https://www.plus.net/wizard/?p=search I think it prompts you to login if you are not already

Re: Abuse Emails from Force9 or Plusnet

jab1 — Mon, 09 Feb 2026 17:48:46 GMT

@Dan_the_Van - strange, that’s the link I posted, and which works - for me. 😕

EDIT - no, it isn't the same link, but it ended up in the Help Centre for me.

Re: Abuse Emails from Force9 or Plusnet

handfordjeffes — Mon, 09 Feb 2026 18:06:34 GMT

Thanks Dan I can now see them all, every Abuse email also triggered a Ticket. Does this mean this will stop when they are happy Greenby have my account safe? Or is for me to give up my account! This was from over a month ago.

Answer from Plusnet 11:43am, Thursday 8 Jan 2026

I’m sorry that you’re still receiving emails about your webspace. I can see that these notifications are continuing even after the migration to Greenby. As I mentioned when we last spoke, this can still happen because the messages are automated within the system.

To stop these emails completely, your account would need to be closed. At the moment, we’re unable to do this until our Network Operations team confirms that all of your data has been successfully transferred. Once they’ve confirmed this, we’ll be able to proceed with the account closure.

Re: Abuse Emails from Force9 or Plusnet

Gandalf — Mon, 09 Feb 2026 18:12:09 GMT

We’ve flagged it up to confirm if your webspace is now fully with Greenby. If so we should be able to sort it by closing the account or removing the webspace component or there may be another solution that the networks team have.

Re: Abuse Emails from Force9 or Plusnet

handfordjeffes — Mon, 09 Feb 2026 22:49:58 GMT

Thanks

Re: Abuse Emails from Force9 or Plusnet

Gandalf — Tue, 10 Feb 2026 16:10:08 GMT

Should be sorted now, but shout up if there are any further issues.