topic Re: Can’t order FTTP in Everything else

Can’t order FTTP

GlitterChick — Tue, 03 Feb 2026 11:53:15 GMT

I’ve been waiting forever for FTTP to become available.

Today I’ve discovered that all of the town aside from about a dozen houses can now order FTTP via OpenReach.

https://labs.thinkbroadband.com/local/broadband-map#15/
Enabling the address level FTTP map on the link above shows the whole town aside from a dozen or so houses with a green dot.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressFeatureProduct
Says FTTP not available. Not a priority exchange. Other houses on the same cabinet get a message saying FTTP is available, some with no anticipated problems.

Any suggestions for how we can find out if OpenReach will ever connect us? Or have they already and just not updated their database?

Re: Can’t order FTTP

bmc — Tue, 03 Feb 2026 12:04:11 GMT

@GlitterChick

Are you currently served by an overhead or underground connection?

Is you house (and the others) in an "awkward" location that might be proving difficult for OR to install the Full Fibre network?

What does OR say for your property? - www.openreach.co.uk

Brian

Re: Can’t order FTTP

GlitterChick — Tue, 03 Feb 2026 12:08:36 GMT

It says “We have no plans to build Full Fibre to this property yet”.

We have overhead lines. There’s no access issues whatsoever with the house. The pole we’re connected to is even on a grassy area as well, so there’s no issue getting at the pole itself either.

Re: Can’t order FTTP

bmc — Tue, 03 Feb 2026 12:18:18 GMT

@GlitterChick

Next question - does the pole have a CBT fitted?

https://community.plus.net/t5/image/serverpage/image-id/62172iE589C1E9E4C613BF/image-size/medium?v=v2&px=400

The number of ports depends on the number of properties served.

Brian

Re: Can’t order FTTP

GlitterChick — Tue, 03 Feb 2026 12:24:44 GMT

I think so. An extra box was added maybe a year or so ago. I can’t see how to upload a photo here.

Re: Can’t order FTTP

GlitterChick — Tue, 03 Feb 2026 12:30:38 GMT

Re: Can’t order FTTP

bmc — Tue, 03 Feb 2026 13:25:52 GMT

@GlitterChick

Thanks for the image. I'm afraid I can't tell if a CBT is present or not. Now you know what to look for I think next time you're out you need to have a good look.

Full Fibre doesn't run to the nearest cabinet - it goes directly all the way to a Main Exchange (which may not be your local one). What to do is to use the Address version of the Checker and look at the houses connected to the pole which serves you.

Brian

Re: Can’t order FTTP

Townman — Tue, 03 Feb 2026 15:31:22 GMT

@GlitterChick wrote:
Any suggestions for how we can find out if OpenReach will ever connect us?

I think you can be assured that the will connect you; the question when is though a different matter.

Published today, this makes interesting reading... Openreach full fibre rollout rolling back in some areas - UPDATE | thinkbroadband

Re: Can’t order FTTP

GlitterChick — Tue, 03 Feb 2026 15:44:57 GMT

I’ll charge my zoom camera and take a better look that way – my eyesight isn’t the greatest.

One thing I did notice today – the two websites in my first post both list two houses on the start of the street as having FTTP. Those two houses have wires from the same overhead pole as a bunch of others there which are listed as *not* having FTTP on either website. Which seems odd to me. This is a separate pole to ours though.

Re: Can’t order FTTP

Townman — Tue, 03 Feb 2026 15:47:18 GMT

This could be a candidate for an availability check with the business. There is a specific process for verifying not-spots where surrounding properties are all in supplied properties database.

Re: Can’t order FTTP

GlitterChick — Tue, 03 Feb 2026 15:49:56 GMT

That’s a really interesting article. I don’t think we’re under a yellow blob there but it’s difficult to tell with the image they uploaded. Just wish they made it easier to find out what’s happening.

Re: Can’t order FTTP

GlitterChick — Tue, 03 Feb 2026 15:52:00 GMT

Would I be able to request an availability check by contacting Plusnet directly?

Re: Can’t order FTTP

bmc — Tue, 03 Feb 2026 16:01:36 GMT

@GlitterChick

I was building up to that but first I was looking to get all your ducks lined up in a row so you had all the information needed to push for an Availabilty check.

A better picture would help. When out it wouldn't do any harm to make a note of the pole identifier.

As mentioned earlier, use this to check houses connected to the pole that serves you. Other poles will be on a different Full Fibre circuit so results would be meaningless to your situation.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Brian

Re: Can’t order FTTP

dvorak — Tue, 03 Feb 2026 16:13:15 GMT

Moderators Note

This topic has been moved from Full Fibre to Everything Else

Re: Can’t order FTTP

Townman — Wed, 04 Feb 2026 02:35:18 GMT

@GlitterChick wrote:
Would I be able to request an availability check by contacting Plusnet directly?

Yes.

Provide the details of neighbouring properties which you have found that are able to get the service.

Re: Can’t order FTTP

GlitterChick — Wed, 04 Feb 2026 17:12:51 GMT

Re: Can’t order FTTP

GlitterChick — Wed, 04 Feb 2026 17:14:34 GMT

I’ve used the address checker and none of the houses on the same pole as us have FTTP available.

Re: Can’t order FTTP

Dan_the_Van — Wed, 04 Feb 2026 17:53:54 GMT

@GlitterChick

Those are probably not Openreach CBT, possibly City Fibre.

Suggest you check Zen or Sky to see if they supply Full Fibre at your address as the will offer their service via City Fibre.

Re: Can’t order FTTP

bmc — Wed, 04 Feb 2026 18:10:40 GMT

@GlitterChick

Try OFCOM to see whether any alternative suppliers are available.

https://checker.ofcom.org.uk/

Brian

Re: Can’t order FTTP

GlitterChick — Sat, 07 Feb 2026 12:52:42 GMT

Thank you everyone for your help.

Just heard back from OpenReach:

“The good news is that Ultrafast Full Fibre Broadband is planned to be available at your property by the end of March 2028.

I’m sorry we cannot give you a more accurate date, and our plans are subject to change, but once the work is completed, you’ll be able to order Ultrafast Full Fibre from any one of the hundreds of broadband providers who are powered by our network.”

Disappointing, but nothing we can do about it short of moving.

Looks like we’ll be deciding between YouFibre and Virgin soon.