topic Re: Missing Webstats after Greenby Migration in Everything else

Missing Webstats after Greenby Migration

mavison — Tue, 06 Jan 2026 10:34:28 GMT

It seems that the supposed 'transparent' migration to Greenby does not include WebStats for those with a Plusnet (Force9 in my case) website, as Greenby do not seem to be able to create Webstats currently.

I have raised a ticket with Greenby about this, as it means my stats have ended after 15 years!

They claim they are 'wotking on it' but have no estimated date for implementation.

If anyone else is affected by this, please raise a ticket with Greenby to add to their pressure to fix!

It would be even better if someone @plusnet could ask Greenby why it was not included as part of the migration plans.

Re: Missing Webstats after Greenby Migration

Townman — Tue, 06 Jan 2026 17:59:56 GMT

More to the point ... if you have a website ... I am surprised that you have been migrated!

@dave / @plusnettony - are plus.com users with websites in a migration cohort yet?

Re: Missing Webstats after Greenby Migration

mavison — Tue, 06 Jan 2026 19:14:40 GMT

@Townman Well, I received on 9h December at 11:48 a Welcome to Greenby email which included:

If your Plusnet account included Domains, DNS, or Webspace, we've seamlessly migrated those too.

And on 9th at 12:54 my Webstats stopped!

Note that I do have a Force9 account.

Re: Missing Webstats after Greenby Migration

kaspencer — Wed, 07 Jan 2026 09:44:47 GMT

In that case I shan't be looking forward to my mirgation.
I need those stats!!!

Kenneth Spencer.

Re: Missing Webstats after Greenby Migration

mavison — Wed, 07 Jan 2026 10:02:15 GMT

@kaspencer Do you have a migration 'from' date yet?

When you are migrated, please can you check your webstats, and if missing raise a ticket on the Greenby portal?
(I don't think you can do that until migrated, unfortunately)

Re: Missing Webstats after Greenby Migration

kaspencer — Wed, 07 Jan 2026 16:48:29 GMT

@mavison
Thatnks for that, I will.
I'm also a bit worroed about domains, and subdomains all working straight after transfer!!

Re: Missing Webstats after Greenby Migration

plusnettony — Tue, 13 Jan 2026 12:18:31 GMT

I'm not sure what the current stance is with the web stats, or if this is a single user issue, or an everyone issue so I've raised for you.

Re: Missing Webstats after Greenby Migration

mavison — Tue, 13 Jan 2026 13:22:16 GMT

@plusnettony Thanks for that.

I believe it is all users, as they said on ticket #2612 I’ve checked internally and can confirm that webstats aren’t supported at the moment This feature will be added in the future,.

Since then they have said that they are working on implementing them, but have no ETA as yet. I have collected webstats for over 15 years, but that ends when I was migrated.

Any help getting this lost facility implemented soon would be useful.

Thanks

Martin

Re: Missing Webstats after Greenby Migration

plusnettony — Thu, 15 Jan 2026 09:02:51 GMT

I've raised for you. It looks like web stats will be slightly different going forward as Greenby use Awstats.

Re: Missing Webstats after Greenby Migration

Penny — Fri, 16 Jan 2026 19:22:05 GMT

... long post (sorry).

@mavison wrote:

It seems that the supposed 'transparent' migration to Greenby does not include WebStats for those with a Plusnet (Force9 in my case) website, as Greenby do not seem to be able to create Webstats currently.

@mavison wrote:

Since then they have said that they are working on implementing them, but have no ETA as yet. I have collected webstats for over 15 years, but that ends when I was migrated.

@plusnettony wrote:

It looks like web stats will be slightly different going forward as Greenby use Awstats.

There is a dim recollection of F9/PN having proposed using Awstats, long years back, and eventually deciding on Webalizer (Webstats) instead, which provided a valuable ongoing record of accesses and more for the HappyChild site from May 2002 onwards.

I have no idea why greenby would apparently prefer installing "Awstats" than Webstats. Afaik Webalizer has been bundled with cpanel since about 2021 by hosting-providers like 123-reg (was visibly very active there in 2023 when I finally moved everything else from 123-reg), so must have been found to be both accurate and resilient.

Back in 2023 I eventually - and very reluctantly - had to move the main HappyChild site away from F9/PN in order to get the required https:// -type address, so as to stop the site pages from being listed as "insecure".

However losing the daily Webstats was a huge wrench, and even though there were counters and stats on individual areas of the site they didn't (and still don't) provide the type of graphical display and analysis that Webalizer offers.

So I went looking, to see if there was any way of setting up Webalizer at Mythic Beasts (where I'd moved to).

https://webalizer.net/ has a download option on the right.
... leads to https://webalizer.net/download.html with long list of instructions as well as download links at ftp.mrunix.net .

... Wayback Machine (Internet Archive) version of that page at https://web.archive.org/web/20150905053743/http://www.webalizer.org/download.html .

... Webalizer news page is at https://webalizer.net/news.html
and says: "August 26, 2013 - Version 2.23-08 released. This is a maintenance release that fixes a possible buffer overflow condition in the Webalizer (DNS) Cache file manager (wcmgr). It also fixes a bug discovered in connection with the "GroupDomains" option. This version is considered the latest most stable release and users are encouraged to upgrade when possible."

However having downloaded version 2.23-08, I couldn't figure out how to make the most recent version of Webalizer (old though it is) actually *operate* (try though I did, for a long time). Some techie stuff I apparently just can't do (longstanding issue). I guess we all have different capabilities. I had no clue as to where to put/upload the files; when someone had helped me many years ago to set up an 'own' version of Webalizer at F9, I learned to use cron for the automatic processing (and how to customise the Webalizer output) but I was provided with specially-written files to copy the daily log files across and given detailed instructions on what Webalizer files to put where

I have no clue as to how to replicate all that at Mythic Beasts (guessing 'shell' access required maybe) but not really comfortable with asking their support guys, tbh - it's a bit of a 'techie' environment so one doesn't like to display complete incomprehension of some of the basics

However I did happen across a makeshift solution. On 20th July 2023 I found this page:

https://www.tobias-schwarz.net/programmierung/webalizer_guie.html .

Absolutely brilliant. Webalizer for Windows. plug-and-play.

There were issues with the Schwarz site - some of the pages were/are in German - but it's relatively straightforward. His program was downloaded and installed - and 31 days of logs analysed - in less than an hour.

It is, however, somewhat basic - and no usage-by-country (lack of requisite info/conversion somewhere) - but it does the job and means I have retained enough of an overview to have a broad grasp of how the site is doing on a day-to-day basis.

Having to download the logs to a designated directory just after midnight each day, then process them for an update, is still found to be tedious at times but just one of those things, I guess, and worth doing, just to keep the stats up to date.

From recall the only significant factors (after downloading the Schwarz program initially) were the need to analyse the logs from earliest date first, one at a time. There were instances where the output appeared in German but I changed settings progressively (no idea which/when) and eventually it stabilised at the English-output version.

But it has been trouble-free and consistently reliable - two years six months of ongoing webstats. If I (non-techie) could get this program to operate then it will probably work for anyone else who doesn't have the techie type of capability.

The Tobias Schwartz page also links to the Stone Steps version of Webalizer - https://www.stonesteps.ca/projects/webalizer/ - project release notes at https://www.stonesteps.ca/projects/webalizer/releasenotes/ (up to 18/07/2015).
Stone Steps Webalizer is now hosted on GitHub at https://github.com/StoneStepsInc/StoneStepsWebalizer (latest download version 6.3.0, 29/01/23).

The Stone Steps stuff is as unfathomable to me as the original Webalizer 2.23-08 one was, in terms of installation/use, but I've linked it here in case some of you more-techie-types might be able to make use of it.

However for that you'd need the daily logs - and I don't know if greenby is - yet - providing those, for migrated webpages/websites on a daily basis (?).

So it might be worth asking greenby to provide the daily logs (for migrated sites) in the interim, until they do or don't manage to set up Awstats, so that people missing the F9/PN Webstats at least have some way of generating their own Webstats for the time being.

Sorry such a very long post! But I hope have provided enough info / background, for anyone who is desperate to regain Webstats, to have some way of doing so.

Re: Missing Webstats after Greenby Migration

mavison — Fri, 16 Jan 2026 21:44:02 GMT

@Penny Thanks for the long and interesting post!

You said: So it might be worth asking greenby to provide the daily logs

That is all I asked Greenby for, but their reply was:
I’ve checked internally and can confirm that webstats aren’t supported at the moment.

And indeed the only ones available now for download are from before my migration 5 weeks ago.

Re: Missing Webstats after Greenby Migration

Townman — Tue, 20 Jan 2026 11:43:17 GMT

Oh dear how sad - that suggests yet another indication that Greenby are out of their depth. Not knowing the difference between the web logs and web stats is discouraging. The web service access logs should be there somewhere in the account’s web service space. That’s what web stats reads and summarises. Not having web stats is not the same as not having the logs. The logs not being there at all would be deeply worrying!

If the logs are available then there should be nothing to stop users processing those log files with the web stats analysis tool of their choice.

@plusnettony are you able to confirm that the web service log files are accessible by users please?

Re: Missing Webstats after Greenby Migration

mavison — Tue, 20 Jan 2026 12:10:29 GMT

Certainly the web log files are not being updated in the old location & names.

I admit i had not noticed Greenby had referred to webstats when i had asked about weblogs. As you say, they are different!

Re: Missing Webstats after Greenby Migration

Townman — Tue, 20 Jan 2026 12:13:29 GMT

Web logs are an essential web service diagnostic tool.

Re: Missing Webstats after Greenby Migration

mavison — Tue, 20 Jan 2026 12:23:16 GMT

Agreed. I have updated my ticket to try to. emphasise it is the logs not the stats that are missing.

Re: Missing Webstats after Greenby Migration

mikeb — Tue, 20 Jan 2026 15:35:50 GMT

I raised a ticket regarding the ftp DNS error(s), lack of apache logfiles and several other things back in November when some of my stuff got migrated. Despite the bot confirming the issues, advising that they needed to be escalated and claiming that had happened ...

[QUOTE]

I’ll pass this straight to a human agent so they can:

Verify and correct the ftp.force9.net (and related aliases) DNS/endpoint so you can upload to the live Greenby webspace.

Confirm how and where raw Apache logs are exposed for your migrated site (and, if needed, enable or adjust that for your account).

They’ll also be able to look at the 403/404s you’re seeing in the context of your actual hosting.

I'm transferring you to an agent now, they will be with you shortly.

27/11/2025 17:25:21

[/QUOTE]

... Ticket #1595 was simply closed without further response

DNS was eventually fixed after several days/weeks/months, I was (and still am) using the specific IP address that I discovered at the time. There is no webalizer or aws processing. There are no raw logfiles. It all stopped following migration. Apache Mod_Rewrite and .htaccess functionality which was there and fully working has also suddenly stopped working over the past 24 hours. Ticket raised but no response to that either of course. I will not be holding my breath while waiting needless to say.

#Everything_Now_Completely_Titsup_With_#500_Errors_And_No_Logs_For_Info

Re: Missing Webstats after Greenby Migration

plusnettony — Tue, 20 Jan 2026 16:43:18 GMT

I've emailed them about this ticket.