topic Re: How to actually contact plusnet? in Everything else

How to actually contact plusnet?

sghughes42 — Tue, 30 Dec 2025 11:45:57 GMT

On the Plusnet help page it says we can message their team on Instagram for help. However, when I do this I just get an autoreply telling me to phone someone.

There doesn't seem to be a livechat feature any more on the website.

So, how does someone like me who can't use the phone actually communicate with someone at Plusnet?

Re: How to actually contact plusnet?

Linzi_H — Wed, 31 Dec 2025 10:40:07 GMT

Hi @sghughes42

Thanks for bringing this to our attention. I've made sure to feed this back to the relevant area to be updated.

I'll send over a Private Message so we can chat about what's happening and discuss available contact options.

Linzi

Re: How to actually contact plusnet?

Townman — Tue, 20 Jan 2026 11:12:19 GMT

The instagram channel ought not to be there; we are advised that a request to remove it has been raised. @James_B - is there an update on this please?

Re: How to actually contact plusnet?

James_B — Tue, 20 Jan 2026 11:43:29 GMT

The change ticket is in progress now @Townman, so it should be corrected soon.

James