topic Re: Fibre cable and ONT needs moving in Everything else

Fibre cable and ONT needs moving

Chris65 — Fri, 12 Dec 2025 14:39:31 GMT

I had Fibre cable and ONT box installed yesterday by an OpenReach engineer. However, I had it put in the wrong place and want it moving. I spoke to Plusnet and they said it wasn’t possible, but I could try calling OpenReach, which I did and they also said it wasn’t possible. What can I do to get it moved? I am prepared to pay to have it moved, if necessary. Thank you for your help with this matter.

Re: Fibre cable and ONT needs moving

jab1 — Fri, 12 Dec 2025 14:51:04 GMT

If you were there for the installation, how did it get 'put in the wrong place'? Both PN and OR are correct - once an installation is completed, there have to be very compelling reasons for them to change it.

Re: Fibre cable and ONT needs moving

Chris65 — Fri, 12 Dec 2025 14:59:27 GMT

Just straightforward stupidity on my part. I was unsure where to put it and didn’t realise what it would look like once it was installed. Looks like I may have to live with it. Doh!

Re: Fibre cable and ONT needs moving

mystreet1 — Fri, 12 Dec 2025 15:06:08 GMT

@Chris65, there are diy kits that can help in the moving, positioning of the ONT.

https://amzn.eu/d/8xqF36C

But, also, you can leave the ONT in place and put the router elsewhere, just purchase a longer ethernet cable

Re: Fibre cable and ONT needs moving

Chris65 — Fri, 12 Dec 2025 15:11:55 GMT

Thank you for your advice, but it is more of an issue about where the fibre cable is at the front of the house, i.e. next to front door. Black cable from under roof down to near ground, with white painted background. Needs moving to other side of front bay window.

Re: Fibre cable and ONT needs moving

bmc — Fri, 12 Dec 2025 16:46:12 GMT

@Chris65

Tin of white paint for the cable!!!

Brian