topic Re: Webspace full - site locked in Everything else

Webspace full - site locked

IanEdmundson — Fri, 14 Nov 2025 14:55:51 GMT

So, I have the 100 mb of webspace with plusnet.
I know that it isn't something they provide as a matter of course anymore.
I dumped a copy of some web content in my PN space the other day and as a result of it taking me over the 100 mb I got an email saying your webspace is suspended. The site is now reduced to an index page stating that the space is awaiting de-suspension.

I rang customer services as prompted and they were at a loss as to how the webspace is now admin'd.
I am now partially resigned to the fact that it's borked.
Has anyone any idea of who I need to contact to get it back up and running?
Yes I do host elsewhere now, but I wanted to keep a couple of pages on there as a safety backup.

Any help most gratefully rec'd.
THanks.

Re: Webspace full - site locked

Christopher_G — Sat, 15 Nov 2025 09:36:12 GMT

Hi @IanEdmundson

What is the site URL? I'll ask someone to look into this and unsuspend/unarchive it for you.

Thanks

Chris

Re: Webspace full - site locked

IanEdmundson — Sat, 15 Nov 2025 11:01:43 GMT

www.crazeeworld.plus.com

Thanks so much for your help.
Ian

Re: Webspace full - site locked

Alex_H — Sun, 16 Nov 2025 15:20:08 GMT

@IanEdmundson Thank you Ian, I have raised this with our team to take a look and help get this resolved. We will update you when we hear back with any update.

Alex

Re: Webspace full - site locked

IanEdmundson — Sun, 16 Nov 2025 15:27:51 GMT

Much appreciated.

Re: Webspace full - site locked

Marsh — Tue, 18 Nov 2025 18:55:20 GMT

Hey @IanEdmundson,

I have got this raised with our NetOps team, so we can take a look at removing the block. It normally takes up to 5 working days for these requests to be actioned. Once I have some news, I will send an email to the account

Re: Webspace full - site locked

IanEdmundson — Tue, 18 Nov 2025 23:26:07 GMT

Thanks so much for that.
Ian

Re: Webspace full - site locked

Marsh — Mon, 24 Nov 2025 16:29:00 GMT

Hey @IanEdmundson

I just received word that they have now removed the block I have also sent an email to the account.

Re: Webspace full - site locked

IanEdmundson — Mon, 24 Nov 2025 16:36:51 GMT

I still don't have permission to upload any pages.
I have cleared a lot of stuff out but can't upload or update anything on there.

Re: Webspace full - site locked

IanEdmundson — Mon, 24 Nov 2025 16:55:03 GMT

It appears to have unlocked itself now. but the connection is very spotty and it doesn't like me uploading and updating the index page - I will keep an eye on it for the next day or so and advise.

Thanks.

Re: Webspace full - site locked

Marsh — Mon, 24 Nov 2025 16:52:23 GMT

Huh I just got notification that the block was removed I am in tomorrow it could take some time if it’s still not going to let you tomorrow drop a message on this thread and I will get it raised

Re: Webspace full - site locked

Marsh — Mon, 24 Nov 2025 16:53:02 GMT

Never mind just seen your message please keep me updated

Re: Webspace full - site locked

IanEdmundson — Fri, 28 Nov 2025 15:00:33 GMT

Hi.
I have been checking the uploads and when I try to upload it still tells me that there is a permissions problem.

Re: Webspace full - site locked

IanEdmundson — Wed, 03 Dec 2025 22:18:39 GMT

Has all this been migrated to Greenby now?
Perhaps they would know what to do with it?

Re: Webspace full - site locked

Debbie_G — Thu, 04 Dec 2025 13:57:15 GMT

I've raised this so this can be looked into further, @IanEdmundson.

We’ll let you know as soon as we hear anything.

Debbie

Re: Webspace full - site locked

Debbie_G — Tue, 30 Dec 2025 13:02:50 GMT

Hi @IanEdmundson

I'm just checking in to see if you’re still experiencing issues with uploading to your webspace. Has the permissions problem been resolved, or is it still ongoing?

Debbie

Re: Webspace full - site locked

IanEdmundson — Tue, 20 Jan 2026 16:37:43 GMT

Hi,

It will not let me upload anything.

Re: Webspace full - site locked

Lesley_W — Wed, 21 Jan 2026 15:15:41 GMT

Thanks for letting us know @IanEdmundson

I'll get this checked out again and be in touch.

Lesley

Re: Webspace full - site locked

IanEdmundson — Thu, 22 Jan 2026 14:26:24 GMT

Thanks very much.
It says I don't have permssions.

Re: Webspace full - site locked

Christopher_G — Fri, 30 Jan 2026 14:54:54 GMT

Hi @IanEdmundson

We've had a response back and our support team have confirmed that the domain has migrated to Greenby. If you contact them directly, they'll be able to support it going forward.

Chris