topic Presumed scam email in Everything else

Presumed scam email

IanEdmundson — Thu, 04 Dec 2025 11:13:19 GMT

I got this email today.
As a result I logged in via the official Plus Net portal, not the link in the email, which points to some rather shonky website.

(purporting to be from) From Plusnet Customer Help Team no.26250150 <<redacted @<redacted>.plus.com>
Title: Plusnet:Action Required: Account Access Issue! no.95980426-45338

Please review your account information through the official Plusnet UK Support website to restore access.

If you believe this notice was sent to you in error, or if you need assistance, you can contact Support through the official website using verified channels.

Kind regards,
Support Team

This is an automated notification. Please do not reply directly to this email.

Moderator's note:
Malicious link removed

Re: Presumed scam email

jab1 — Wed, 03 Dec 2025 22:28:49 GMT

@IanEdmundson Obvious spam - has been reported earlier - just forward it to abuse@plus.net .

Re: Presumed scam email

robin276 — Fri, 30 Jan 2026 18:52:11 GMT

I have an email from [Removed]with an alert of an alleged unauthorised sign in. I am ytold not to reply to this email. How would I check whether genuine or not ( I should post as a new item but cannot find out how to do this and plusnet help seems to be restricted to set questions)

Moderators Note: Personal information removed

Re: Presumed scam email

Townman — Fri, 30 Jan 2026 17:41:26 GMT

An official email would not come from another Plusnet user account.

Plusnet BUSINESS emails come from @plus.net

In what way is Plusnet restricted to "set questions" - anything decent can be asked here.

Re: Presumed scam email

IanEdmundson — Fri, 30 Jan 2026 17:25:17 GMT

I've had the same email.
If it's not from a central support account it's going to be spam.

Re: Presumed scam email

jab1 — Fri, 30 Jan 2026 17:28:05 GMT

I too have had the same blindingly obvious spam , as have others - at least one of those has forwarded the rubbish to the abuse team.

Re: Presumed scam email

Leanne_T — Fri, 30 Jan 2026 18:34:31 GMT

Hi @robin276

Thanks for making us aware you have received this email.

Please follow the advice provided and forward the email to abuse@plus.net.

More details can be found in our Our guide to Staying Safe Online in 2026 page.

Leanne.