topic Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025 in Everything else

no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

AMcG — Fri, 31 Oct 2025 06:44:15 GMT

Account username: [Removed]

Our Support Team have opened Question 251145592 to track an issue on your account.

I was advised by

<Redacted> from the "technical team" the best way to get the issue resolved was to post here. Apparently his team doesn't have the permissions to change the required settings.

THe domain is mcgregoropticians.co.uk
apparently, ( my IT advisor tells me) the problem is

The website still exists on your host (as of this morning at least), and nothing has changed for several weeks at my end. I was able to remotely access the website via an editing program and inspect the files as normal, although connection with the host seems inconsistent.

So, it seems apparent that a change or misconfiguration has occurred at your hosting provider - either an error on their part or (hopefully not) someone has got access to it that should not have.

Your domain is supposed to lead directly into the htdocs folder, using that as the root directory, but it is instead pointing to the parent directory. This suggests a misconfiguration has occurred. There may be a permissions error. It could be as simple as resetting the root directory to point to /htdocs.

I hope this will give enough information for someone from PlusNet to solve the problem.

Moderator's note:
CSA name(s) removed (to an area staff can see) as per Forum rules.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Townman — Wed, 29 Oct 2025 19:17:39 GMT

@dave

Is this another hosting issue to review please... or just an empty website?

mcgregoropticians.co.uk points to 212.159.8.91 / 212.159.9.91

Which appears to redirect to www.mcgregoropticians.co.uk which points to...

Name: force9.static1.hostns.io
Address: 91.204.210.11
Aliases: www.mcgregoropticians.co.uk
homepages.force9.net
hp.force9.net

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Townman — Thu, 30 Oct 2025 12:18:24 GMT

@Leanne_T

Can you please push this direct to the tech guys running with the mail service migration please? I suspect that @dave is up to his ears with alligators elsewhere!

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Leanne_T — Thu, 30 Oct 2025 16:00:06 GMT

Thanks @Townman

@AMcG this has been raised to the relevant team and we will post an update once they get back to us.

Leanne.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Leanne_T — Thu, 30 Oct 2025 16:06:46 GMT

Hi @AMcG

That should be sorted now for you. They have advised, they have made a change in the DNS so the site may be a little intermittent for the next half an hour or so.

Thanks.

Leanne.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

AMcG — Thu, 30 Oct 2025 17:50:26 GMT

Thanks for the help, BUT I have justtried to access the website and it is not working I just g

Index of /

Name	Last modified	Size

htdocs/	2025-10-14 15:58	-

Apache/2.4.58 (Ubuntu) Server at www.mcgregoropticians.co.uk Port 80

et the same message:

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Townman — Thu, 30 Oct 2025 19:06:03 GMT

@Leanne_T

It would be good to know exactly what the team changed. My DNS lookups (into Plusnet's DNS) are the same as yesterday.

Thank you for trying.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Champnet — Thu, 30 Oct 2025 19:17:32 GMT

@Townman Can you see the site ?

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Townman — Thu, 30 Oct 2025 19:30:51 GMT

~~I see a directory listing (I did yesterday) but it is empty.~~

~~No one has clarified if the site really is empty or the URL is pointing to the wrong resource.~~

EDIT: Double checked - yes I do - someone must have just fixed it (following another flag-up)!

EDIT2: On reviewing my look ups, I can see that two IP addresses are being returned for the www. version - one is clearly right, the other looks suspect, so seeing the site correctly could be hit and miss.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Champnet — Thu, 30 Oct 2025 19:34:11 GMT

Strange, I weas seeing it upto a few minutes ago but now it just looks like a empty site.

The site should really be moved, It's a very professional site but with no HTTPS security.

Just to confirm my sighting the Opticians are in a place reknowned for producing footballers.

**Edit : Back up again

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Townman — Thu, 30 Oct 2025 19:37:09 GMT

You are experiencing the confused state of the DNS resolution for the URL...

> www.mcgregoropticians.co.uk
Server: ordns.he.net
Address: 2001:470:20::2

Non-authoritative answer:
Name: force9.static1.hostns.io
Addresses: 91.204.210.11
212.159.8.90
Aliases: www.mcgregoropticians.co.uk
homepages.force9.net
hp.force9.net

212 is correct, 91 is not.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Leanne_T — Fri, 31 Oct 2025 09:07:30 GMT

Morning @AMcG @Townman

Could you try again and let me know if you have any problems accessing the site?

Thanks

Leanne.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

jab1 — Fri, 31 Oct 2025 09:14:02 GMT

@Leanne_T I'm neither of those mentioned, but I can confirm the site now appears to load correctly. FYI, though, I am not on a Plusnet connection.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Leanne_T — Fri, 31 Oct 2025 09:15:12 GMT

Thanks for trying and letting me know @jab1

Leanne.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Townman — Fri, 31 Oct 2025 09:24:07 GMT

@Leanne_T

I checked late last night; eventually the DNS resolution delivered a single IP address - the one on Plusnet’s platform.

Thank you for the follow-up, but more importantly detailing the cause of the issue. Such insights enable the community to grow it’s self help capabilities.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Champnet — Fri, 31 Oct 2025 09:24:42 GMT

I'm Plusnet end to end and can confirm it's loading correctly.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Leanne_T — Fri, 31 Oct 2025 09:25:54 GMT

Thanks very much @Townman @Champnet

Leanne.

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

AMcG — Fri, 31 Oct 2025 10:49:11 GMT

I can now access the website normally.

Thanks to all involved in sorting it out. I think the service from PlusNet and the community is very good and it is the reason why I am still with them since the Force9 days!

Have a good weekend everyone.

If you need eye examinations, spectacles or contact lenses in NE England you know where to come!

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

Champnet — Fri, 31 Oct 2025 10:51:28 GMT

@AMcG Mates rate ?

Re: no-one can access my website that is on a domain hosted on plusnet. It worked unti 14 Oct 2025

mystreet1 — Fri, 31 Oct 2025 11:33:42 GMT

Site is displaying correctly, albeit with 2024 opening times, and it states that the site is not secure.