topic Re: rDNS Update Request in Everything else

rDNS Update Request

DerekW — Tue, 21 Oct 2025 08:33:19 GMT

Can a member of PlusNet staff help with a change to my rDNS please?

Thanks in advance

Re: rDNS Update Request

Leanne_T — Tue, 21 Oct 2025 11:20:41 GMT

I will certainly help you with this request and I have sent you a private message to get some details from you that I will need

Speak to you soon.

Leanne.

Re: rDNS Update Request

DerekW — Tue, 21 Oct 2025 11:33:53 GMT

Thanks @Leanne_T, I have responded to your message

Re: rDNS Update Request

Leanne_T — Tue, 21 Oct 2025 11:41:53 GMT

Got it @DerekW

Thank you for the quick reply.

Leanne.

Re: rDNS Update Request

DerekW — Thu, 23 Oct 2025 09:32:03 GMT

@Leanne_T How long does this usually take?

As of time of posting this message it still has not been actioned and I have heard nothing further.

Re: rDNS Update Request

jab1 — Thu, 23 Oct 2025 09:36:04 GMT

@DerekW My understanding is that it can be 'up to 5 working days'.

Re: rDNS Update Request

DerekW — Thu, 23 Oct 2025 09:41:41 GMT

Cheers John

Re: rDNS Update Request

DerekW — Tue, 28 Oct 2025 08:12:12 GMT

@Leanne_T This still has not been actioned, can you chase this up please?

Re: rDNS Update Request

Leanne_T — Tue, 28 Oct 2025 08:17:21 GMT

Morning @DerekW

Thanks for coming back to me.

I will ask the team for an update for you and let you know once I hear back.

Leanne.

Re: rDNS Update Request

DerekW — Tue, 28 Oct 2025 08:19:01 GMT

Thanks @Leanne_T, much appreciated

Re: rDNS Update Request

DerekW — Tue, 04 Nov 2025 08:17:17 GMT

Another week on and still nothing.

No contact from anyone and my request not actioned.

☹️

Re: rDNS Update Request

Dan_the_Van — Tue, 04 Nov 2025 08:21:47 GMT

@Leanne_T

Can you please review this request please?

Re: rDNS Update Request

Leanne_T — Tue, 04 Nov 2025 08:30:00 GMT

Morning @DerekW

I have asked the team for an update for the rDNS request, and will come back to you as soon as I have more details.

Leanne.

Re: rDNS Update Request

DerekW — Tue, 04 Nov 2025 08:33:00 GMT

I really do appreciate your help @Leanne_T but I have heard this line 3 times now.

Will I be back here again in another week?

Re: rDNS Update Request

Leanne_T — Tue, 04 Nov 2025 08:38:01 GMT

I'm really sorry and will be in touch as soon as I know more @DerekW

Leanne.

Re: rDNS Update Request

Mav — Tue, 04 Nov 2025 10:53:27 GMT

Moderator's note by Mike (Mav): Insulting post removed as per Forum rules.

Re: rDNS Update Request

DerekW — Sat, 08 Nov 2025 10:14:55 GMT

Just a quick update to say this has now been action.

Thanks to @Leanne_T for her help and assistance in chasing this for me, it is appreciated.

Re: rDNS Update Request

Leanne_T — Mon, 10 Nov 2025 08:22:16 GMT

Morning @DerekW

Thank you for coming back and letting me know this is now resolved for you.

Have a great week

Leanne.