topic Re: Freenetname/Madasafish/etc. Domain expired, Help! in Everything else

Freenetname/Madasafish/etc. Domain expired, Help!

PSalmons — Fri, 24 Oct 2025 14:07:33 GMT

Hi.

I've just received an email (out of the blue, as far as I'm concerned) to tell me that my domain has already expired and Nominet are in the process of deleting it. I've had the account doe 25+years and this is the first time I can remember it happening.

Can you renew it for me, or is it something I need to do myself?

Best regards,

Paul Salmons

www.psalmons.co.uk

Re: Freenetname/Madasafish/etc. Domain expired, Help!

MisterW — Fri, 24 Oct 2025 14:15:17 GMT

Ive escalated this to try and attract staff attention more quickly

Re: Freenetname/Madasafish/etc. Domain expired, Help!

PSalmons — Fri, 24 Oct 2025 14:15:56 GMT

Thank you, that's appreciated.

Re: Freenetname/Madasafish/etc. Domain expired, Help!

MisterW — Sat, 25 Oct 2025 08:03:16 GMT

@PSalmons the escalation has been picked up. Should be sorted by Monday if not before.

Re: Freenetname/Madasafish/etc. Domain expired, Help!

PSalmons — Sat, 25 Oct 2025 11:07:24 GMT

That's brilliant. Thanks very much for your help.

Best.

Paul.

Re: Freenetname/Madasafish/etc. Domain expired, Help!

MickTeer — Sat, 25 Oct 2025 13:25:21 GMT

Hi Mr W,

I have exactly the same problem, and have received a similar message from Nominet. I have a domain <Redacted>.co.uk and two associated emails. <Redacted>@<Redacted>.co.uk and <Redacted>@ madasafish.com I would like to keep the email address associated with the domain. Do i have to get in touch with Plusnet support myself regarding this or can you progress this your self.

Thanks Mick

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Freenetname/Madasafish/etc. Domain expired, Help!

MisterW — Sat, 25 Oct 2025 13:02:28 GMT

@MickTeer I'll add your domain to the escalation. I'm not sure that contacting support at this late stage will prevent the domain expiring. Even if you get someone in support who understands domains, all they can do is raise a request to NetOPS which can take up to 5 days, by which time the domain will have been deleted

Re: Freenetname/Madasafish/etc. Domain expired, Help!

MickTeer — Sat, 25 Oct 2025 13:11:05 GMT

Thanks very much for your help.🤞

Mick

Re: Freenetname/Madasafish/etc. Domain expired, Help!

Townman — Sat, 25 Oct 2025 13:16:40 GMT

@MickTeer

Mick,

Do you have a website on that URL? MAAF is refusing connections to it.

Re: Freenetname/Madasafish/etc. Domain expired, Help!

plusnettony — Sat, 25 Oct 2025 18:27:38 GMT

Apologies for the delays, both have been renewed.

Re: Freenetname/Madasafish/etc. Domain expired, Help!

MickTeer — Sat, 25 Oct 2025 18:54:31 GMT

Thanks to all who jumped in on this. I am retired but still do occasional engagements so the email associated with the domain is still in use. Seriously impressed with how quickly this was sorted out. 😊

Mick

Re: Freenetname/Madasafish/etc. Domain expired, Help!

Townman — Sat, 25 Oct 2025 19:00:08 GMT

It is indeed amazingly good - weekend SU cover for the escalation and great Plusnet networking in the background with key players … despite they being on leave. There’s more dedication around here than many realise.

Re: Freenetname/Madasafish/etc. Domain expired, Help!

PSalmons — Sun, 26 Oct 2025 00:15:17 GMT

That's great, thanks very much for your help. Do you know if this is something that's going to happen to my domain every year now?

Best regards,

Paul.

Re: Freenetname/Madasafish/etc. Domain expired, Help!

Townman — Sun, 26 Oct 2025 07:30:13 GMT

I would not expect so. The issue which caused this has been flagged for review … and domain management is expected to transfer to Greenby.

Re: Freenetname/Madasafish/etc. Domain expired, Help!

PSalmons — Sun, 26 Oct 2025 14:01:11 GMT

Thanks for all your help.

Regards,

Paul.