topic Re: ReverseDNS change in Everything else

ReverseDNS change

mb251 — Mon, 20 Oct 2025 21:38:24 GMT

Hi,

I would like to change my ReverseDNS name. I contacted PlusNet via phone to request this but got told it was something I could do at my end and then sent instructions about changing DNS, which does not appear to apply.

I can find no way to raise a support ticket or request this change directly in my PlusNet account login, which I find bizarre. It appears the only way I may be able to get this change implemented is by posting on this forum, which does seem an odd way of handling support requests. I have a few questions that I would be grateful for some assistance with please:

1) How can I be sure that anyone contacting me via the forum is a genuine PlustNet employee and not a scammer looking to obtain sensitive details from me?

2) I currently have a dynamic IP address. Is a static IP address required to change the ReverseDNS?

3) If I need or want to switch to a static IP address, can this be the same address I am currently assigned as a dynamic address?

4) How much disruption could I experience switching to a static IP address?

Re: ReverseDNS change

Townman — Mon, 20 Oct 2025 23:18:07 GMT

The advice you was given is totally wrong.

This is not something you can do via DNS.

Why do you want to do this?

If you do not have a static IP address already you cannot now obtain one.

rDNS can only be applied to a static address.

Re: ReverseDNS change

mb251 — Tue, 21 Oct 2025 04:35:04 GMT

Hi,

Thanks for your reply.

I suspected the advice was wrong.

I want to change the ReverseDNS for privacy reasons, as it is currently set to my PlusNet username, which contains my surname etc.

What are my options please?

Re: ReverseDNS change

jab1 — Tue, 21 Oct 2025 06:06:33 GMT

If it is 'currently set to my user name', you already have a static IP.

To answer your original question (1) Genuine PN employees on here are identified by a 'staff' tag on their avatars.

Re: ReverseDNS change

plusnettony — Tue, 21 Oct 2025 06:21:38 GMT

If you have a static IP, can you pm me your username please, and I'll sort it when I log onto the server.

Re: ReverseDNS change

Townman — Tue, 21 Oct 2025 06:33:51 GMT

If the rDNS references your account name then you DO have a static IP address. Call support and ask them to raise a request on Net Ops. If they do not know how ask them to consult Albert. If that fails ask for a manager.

Alternatively wait for a staffer to pick up this thread.

EDIT: posts crossing everyone is over this like a rash this morning!!!

Re: ReverseDNS change

jab1 — Tue, 21 Oct 2025 06:36:21 GMT

Deleted.