topic Re: Does Plusnet respond on Twitter? in Everything else

Does Plusnet respond on Twitter?

praylett — Wed, 08 Oct 2025 09:34:40 GMT

I sent Plusnet a message on Twitter on Friday and got an auto response stating that they were rather busy but would get back to me 'as soon as possible'. I posted again on Monday and again yesterday but still not reply. If they are unable to reply to a simple query in five days I'm not sure that I want to move from my current ISP to Plusnet. Is their Twitter usually this appalling?

Re: Does Plusnet respond on Twitter?

jab1 — Wed, 08 Oct 2025 09:38:23 GMT

Is their Twitter usually this appalling?

Yes.

Re: Does Plusnet respond on Twitter?

lahbrannan1 — Sun, 19 Oct 2025 13:06:51 GMT

Hi @praylett

I am sorry for the lengthy delay in responding to your concerns, the support we offer over X is more limited than that of what we offer over the phone etc.

Please let me know what is the nature of your query and I will endeavour to assist you.

Thanks

Lee

Re: Does Plusnet respond on Twitter?

praylett — Sun, 19 Oct 2025 13:24:59 GMT

Sorry Lee. Too late. Your website says we can contact you via Twitter, but still no response on there from my original query on October 3rd. I have now switched to another provider. I suggest you remove mention of your Twitter account from your website so others are not kept waiting for a non-existent reply.

For reference your Twitter auto message reads "Thanks for contacting Plusnet! We’ve received your message and one of our helpful members of staff will be in touch as soon as possible." Umm...