topic Re: Wrong amount on Reward Card in Everything else

Wrong amount on Reward Card

teeepot — Thu, 02 Oct 2025 19:56:49 GMT

Hi,

When I signed up for the Full Fibre 900 it said I would get a £140 reward card. I have received and activated the reward card but it only has £100 on it and not the stated amount when I signed up.

How do I go about getting this rectified?

I've attached a screenshot taken when I got an email saying a £100 reward card was on its way, this was not taken at the time of ordering but was definitely the offer active at the time I ordered...

Thanks,

Tee

Re: Wrong amount on Reward Card

Christopher_G — Fri, 03 Oct 2025 14:27:18 GMT

Hi and welcome to the community, @teeepot

I've sent you a private message to try and get you some help with this. Could you take a look at your community inbox and get back to me please?

Thanks

Chris

Re: Wrong amount on Reward Card

teeepot — Fri, 03 Oct 2025 14:34:55 GMT

replied to your PM - thanks for helping!

Re: Wrong amount on Reward Card

Townman — Sat, 04 Oct 2025 18:12:17 GMT

@Christopher_G

Welcome to our community space. A link to the PM messages is a nice touch, not done previously.