topic Re: Static IP not static after house move in Everything else

Static IP not static after house move

eludlow123 — Sun, 21 Sep 2025 20:20:13 GMT

Hi there. Have a planet static. Moved house on Friday and all was good.

Noticed this morning the connection had a different IP after I briefly cut the power. I’ve reconnected my router a few times and it’s getting a dynamic IP each time now.

Presumably nothing I can do this end - and so I need to speak to Plusnet support tomorrow?

Thanks.

Re: Static IP not static after house move

jab1 — Sun, 21 Sep 2025 20:29:49 GMT

@eludlow123 Speaking to support may get you somewhere - IF you get an agent that knows what a static IP is.

Just in case they 'can't help' I'll tag the Help Team - @Windings ?

Re: Static IP not static after house move

eludlow123 — Sun, 21 Sep 2025 20:57:16 GMT

Thank you!

Re: Static IP not static after house move

Gandalf — Mon, 22 Sep 2025 07:31:31 GMT

Hey,

Should be sorted now, could you turn your router off and on?

Re: Static IP not static after house move

eludlow123 — Mon, 22 Sep 2025 07:59:48 GMT

Yes all good - thank you very much!