topic Re: Change to Plus Net from Virgin with Full Fibre and phone over brodaband in Everything else

Change to Plus Net from Virgin with Full Fibre and phone over brodaband

grahamm7 — Sat, 20 Sep 2025 16:20:34 GMT

I am am currently with Virgin Media for full fibre 125Mb and have put my telephone ex copper via their broadband. Paying about £60 per month! There support is awful. I have given up using them for Email have my own domain name and pay £3 for a mail server service (up to 5 email addresses). I think I will change to Plus Net get good ratings all round. But when I look on their site for offers. It keeps saying No Phone service. Do Plus Net support telephone over broadband/Internet. I want to keep my phone number from copper but have it handled by my broadband provider. I could ring up but would be good to know what Plus Net can provide before I start negotiating. Any way have just renewed my Virgin contract. Agh!

Re: Change to Plus Net from Virgin with Full Fibre and phone over brodaband

bmc — Sat, 20 Sep 2025 16:26:46 GMT

@grahamm7

PlusNet have / are withdrawing from offering phone services so nothing doing for new customers. Even if a customer, if you move to Full Fibre you lose your phone.

You'd need to use an independant VOIP supplier for your phone.

Likewise for your Domain if it's not already with someone else.

Do PN offer Full Fibre at your address?

Brian

Re: Change to Plus Net from Virgin with Full Fibre and phone over brodaband

jab1 — Sat, 20 Sep 2025 16:28:38 GMT

@grahamm7 Plusnet are a 'broadband only' ISP - they do not offer a VoIP facility, but there is plenty of help and guidance on here should you ever need it, which you obviously don't now, having just renewed with VM.

Re: Change to Plus Net from Virgin with Full Fibre and phone over brodaband

RobPN — Sat, 20 Sep 2025 16:52:09 GMT

@grahamm7 wrote:

... Any way have just renewed my Virgin contract. Agh!

@grahamm7

It might depend how long ago you renewed it. You may be within a cooling off period in which case you could cancel.

Re: Change to Plus Net from Virgin with Full Fibre and phone over brodaband

Baldrick1 — Sun, 21 Sep 2025 09:45:19 GMT

Moderator's note:
Thread moved from Broadband to Everything Else.