topic Re: Wrong amount on reward card? in Everything else

Wrong amount on reward card?

APrice83 — Mon, 04 Aug 2025 14:31:58 GMT

Hi. When i signed up for my full fiber broadband one of the perks was a £75 reward card. It's arrived but when i activated the card the balance is showing as £50. I contacted the plusnet reward card people who advised that the card is sent directly to them by BT? Anyone know why I have the wrong amount and if there's anything I can do about it?

Re: Wrong amount on reward card?

Windings — Tue, 05 Aug 2025 15:08:17 GMT

@APrice83 HI there,

I've taken a look into your account to check the promotional offers that were applied on your sign-up with us. Looks to be the offer has been marked down as a £50 reward card.

When you signed up with us did you do it straight through our website? or were you looking on a comparison site that then took you through to our website?

Also this one's a longshot, if you happen to have any screenshot proof that it definitely was £75 i would be able to escalate this. Understandably i wouldn't imagine during your sign up you felt the need to screenshot this info but thought i'd ask on the off chance.

All the best

Re: Wrong amount on reward card?

APrice83 — Tue, 05 Aug 2025 15:23:05 GMT

Hi

I signed up through Topcashback compare but unfortunately I didn’t take a screenshot of the reward offered. Like you said, I didn’t feel the need as I thought it would be an automated thing at your end 😞

Re: Wrong amount on reward card?

Tina11192 — Tue, 05 Aug 2025 16:15:50 GMT

@APrice83 Thank you for getting back in touch with us, I'm sorry to hear you have received the card with a different amount than expected.

I have reviewed the account and I can confirm that the offer amount is showing as £50, generally the reward cards with a higher amount are issued when customers sign up with a Full Fibre 500 or Full Fibre 900 package.

Without a screenshot is a little difficult to assess where things have gone wrong, can I ask whether you have contacted Topcashback support team, as they may have a little more insight into this.

I'm sorry that this is not the outcome hoped for and I sincerely apologise that there isn't much I can add of value that hasn't already been stated previously, please feel free to get back in touch here when you have contacted TCB.