topic Re: Sorry you've left? Sorry, I haven't... in Everything else

Sorry you've left? Sorry, I haven't...

Jaggies — Tue, 29 Jul 2025 17:18:31 GMT

Just received an email which looked genuine, asking me to take part in a survey to possibly win an Amazon voucher.

It stated the sender was sorry I have left.

I'm still here (hopefully) although if my broadband goes off, I'll need to know the reason why!

Re: Sorry you've left? Sorry, I haven't...

jab1 — Tue, 29 Jul 2025 17:20:04 GMT

@Jaggies Who was the email from - the name/organisation in the angled brackets?

Re: Sorry you've left? Sorry, I haven't...

outcast — Tue, 29 Jul 2025 17:37:36 GMT

@Jaggies - If I were you, I'd be phoning Plusnet support IMMEDIATELY on 03301239123

and get them to check whether someone else has incorrectly initiated a broadband service transfer on your line.

There have been a few cases of the new One Touch Switching system incorrectly slamming users lines,

resulting in their Plusnet account being closed within 24 hours, with associated loss of email and landline phone line.

If you are in the initial stages of being slammed, Plusnet MIGHT be able to stop it going ahead !.

Re: Sorry you've left? Sorry, I haven't...

Jaggies — Tue, 29 Jul 2025 18:57:43 GMT

Gave support a call. They confirmed no cancellation on my account, so appears to have been a phishing trip.
I've deleted the email, but kept a copy of the headers, in case anyone wants a look?

Re: Sorry you've left? Sorry, I haven't...

jab1 — Tue, 29 Jul 2025 18:59:00 GMT

Yes please, @Jaggies 😀

Re: Sorry you've left? Sorry, I haven't...

Jaggies — Tue, 29 Jul 2025 19:09:43 GMT

Here's the headers, with my email address redacted:

Return-path: <mail.hgtoyrossgfdemkugv@comm.plus.net>
Envelope-to: myemail@myusername.plus.com
Delivery-date: Tue, 29 Jul 2025 11:36:23 +0100
Received: from [84.93.230.236] (helo=avasin-ptp-006.plus.net)
by inmx-ptp-008.plus.net with esmtp (PlusNet MXCore v2.00) id 1ughh1-000Dj5-Qz
for myemail@myusername.plus.com; Tue, 29 Jul 2025 11:36:23 +0100
Received: from mail75-101.int1.msgfocus.com ([185.54.75.101])
by Plusnet Cloudmark Gateway with ESMTP
id ghgbuti233YjgghgquAyoq; Tue, 29 Jul 2025 11:36:12 +0100
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.4 cv=SYVUdeRu c=1 sm=1 tr=0 ts=6888a41c b=1 cx=a_idp_d
a=+z3JAr4wbtC7W1e56Mq2Qg==:117 a=+z3JAr4wbtC7W1e56Mq2Qg==:17
a=_VWOsdELIHP07Alg:21 a=3AS1Msp-TzEA:10 a=Dj--rT8MibYA:10 a=0Bzu9jTXAAAA:8
a=mvoTOqITB36fMFqSS2kA:9 a=QEXdDO2ut3YA:10 a=RVmHIydaz68A:10 a=rflPkYBxAAAA:8
a=13KI2xGCAAAA:8 a=lhLJD_CsdFJrFlIREBcA:9 a=Ha5u74sM55Fzv1ew:21
a=frz4AuCg-hUA:10 a=_W_S_7VecoQA:10 a=ADBR5ULcB5potMIuUIy_:22
a=jIE7Ud2pER38j7OzbfLc:22
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=msgf; d=msgfocus.com;
h=Subject:List-Unsubscribe-Post:Message-ID:Reply-To:To:List-Unsubscribe:From:
Date:MIME-Version:Content-Type;
bh=kmV2ziq6LGZ78dH4IjNro9NoWLbZ9OvxS15Q2Iyxtn4=;
b=OTGgH1MY6AhQiGryYbGZkN9sxjOt6oXg8hfWH1CUL90orTwgZshBWEYytNb+MqCbdKWiLPvbn3uL
bGIN52cgr5L9EeoWpYS+Ga0OjS6lnBfdEmc41w2ttRy4L3QO0bMqjHMyrsZZAH7yRM54AyADUyxu
IguZpkO/UwEVGLoq2RQ=
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=comm.plus.net; s=msgf; t=1753785335;
bh=kmV2ziq6LGZ78dH4IjNro9NoWLbZ9OvxS15Q2Iyxtn4=;
h=Subject:List-Unsubscribe-Post:Message-ID:Reply-To:To:
List-Unsubscribe:From:Date:MIME-Version:Content-Type;
b=c5Z2U5kiDA13/Ihkju8jcA2UgihUxyyMcR209YmJ0XujnFAuYukRuHrbmzD9F7ep+
1aUByIBjsudFjUSdiVOQrUieIpJjFqiw6Xp6W206VGYQYdEKlgFe0kM3pBY1nv9XHu
yRginV7Sd14oDBr7pC/etp35A8BT+R04WAHvG5ps=
List-Unsubscribe-Post: List-Unsubscribe=One-Click
Message-ID: <o7KG1-820NCteop-U2vH-184olPYamJFUHUw8@comm.plus.net>
Reply-To: Do Not Reply <autoemail@plus.net>
To: myemail@myusername.plus.com
List-Unsubscribe:
<mailto:mail.hgtoyrossgfdemkugv@comm.plus.net?subject=Unsubscribe>,<https://comm.plus.net/u/1ExvykvrtNM67jztf83XMl/list-unsubscribe>
From: Plusnet <plusnet@comm.plus.net>
Date: Tue, 29 Jul 2025 11:35:35 +0100
MIME-Version: 1.0
X-Virtual-MTA: vmta75-101
X-CMAE-Envelope: MS4xfFsC7sUo8SsKPbtIXpvYuXuDZzyIWyn1PDT772KCMKZ2CNllELWV96xWr6qIx7xlXD2DO+57V9t4Kkdomm/t8gc34VyXHHAAL6weYF4/hHE9xzOIT2gk
Ae+Wxs7NWfLMjPlzEoCyXd8HcvWxWjn6OTTBJgW0Pq8HhcV2BM9uyB3qr9FpYCXEJNvANR3+eMWpKxy4vtIGAMw90k7hCCjpwKc+AwnvnbeNly1RxkSRbs3M
laT/7z2g3WybFMxmMWHkaQ==
X-pn-pstn-db:" Spam 99
X-PN-Virus-Filtered: by PlusNet MXCore (v5.00)
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: Share your feedback for a chance to win
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

First two lines of the email:

Help us get it right next time [name]
You could win a £250 Amazon voucher. ‌

Re: Sorry you've left? Sorry, I haven't...

Jaggies — Tue, 29 Jul 2025 20:36:45 GMT

Headers posted but marked as Spam. I've requested mods to release it.

Moderator's note:
Post released from the automatic Spam Filter.

Re: Sorry you've left? Sorry, I haven't...

jab1 — Wed, 30 Jul 2025 05:57:39 GMT

Weirdly enough @Jaggies that is a genuine PN message. I can only suspect the system messed up and sent it to the wrong recipient.

Re: Sorry you've left? Sorry, I haven't...

Champnet — Wed, 30 Jul 2025 07:46:10 GMT

Looks suspicious : Received: from mail75-101.int1.msgfocus.com

https://www.scam-detector.com/validator/msgfocus-com-review/

Re: Sorry you've left? Sorry, I haven't...

jab1 — Wed, 30 Jul 2025 08:05:17 GMT

@Champnet That site 'doesn't like it', but I've had the odd message from the same source (when I was with PN). I may be wrong...

Sorry You've Left Survey - most likely a scam email ?

mikeb — Wed, 30 Jul 2025 08:16:24 GMT

Recent email to my PN address. I presume it's a scam so just a heads up for anyone else receiving them but hopefully PN can confirm that it definitely is a scam message being sent to long since compromised PN email addresses various and not a shiny new compromised PN system somewhere !

[quote]
Help us get it right next time [name]
You could win a £250 Amazon voucher. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

Plusnet
https://comm.plus.net/c/ [loads of random characters deleted]

Share your feedback and you could win

Hello Mike,
We’re sorry you’ve left, but we’d love to know why. If you could spare us a few minutes, it would be incredibly helpful.

As a thanks for your honesty, you’ll be entered into a prize draw, and for less than 15 minutes of anonymous feedback you can win a £250 Amazon voucher.

To start the survey, please click on the button below:

Start the survey
https://comm.plus.net/c/ [loads of random characters deleted]

To be entered into the draw, you need to complete the survey by 27th July 2025.

Thanks from the Plusnet Team

Blah. Blah. Blah.
Ts&Cs.
Blah. Blah. Blah.
Lots of links similar to those above.
Blah. Blah. Blah.
[/quote]

I've no idea what the html version of the message looks like. I only ever use plain text and block incoming html by default. Maybe the links are actually different in the html version of course though. What you see isn't always what you get when it comes to links in html messages and all that

Needless to say, no links were clicked or downloaded in the reading of thIs message !

Happy to PM the complete message incl headers should anyone feel the need to see it.

PS: As far as I know, I havent left PN ... yet

Re: Sorry You've Left Survey - most likely a scam email ?

MisterW — Wed, 30 Jul 2025 08:23:49 GMT

@mikeb you're the 2nd one to receive this , see here https://community.plus.net/t5/Plusnet-Feedback/Sorry-you-ve-left-Sorry-I-haven-t/m-p/2015385#M90083

If you don't mind I'll ask the mods to merge the threads.

I'll also escalate to check if spam or not and if not why are they being sent.

Re: Sorry you've left? Sorry, I haven't...

MisterW — Wed, 30 Jul 2025 08:25:48 GMT

There's another report of this, I've asked the mods to merge.

I've also escalated.

Re: Sorry you've left? Sorry, I haven't...

Baldrick1 — Wed, 30 Jul 2025 08:41:02 GMT

Moderator's note:
Topics merged.

Re: Sorry you've left? Sorry, I haven't...

mikeb — Wed, 30 Jul 2025 08:56:13 GMT

Thanks Mr.W

Sorry, I didn't see the other similar post.

My message is indeed very much the same as the one posted previously. It's also virtually identical in terms of source, routing, formatting and link construction etc. to the various messages being sent out regarding the imminent off-loading of PN email services to Greenby !!!!!

However, this message was sent to my main PN A/C and not any of those historic F9 A/Cs where email has been/might be/will be migrated to Greenby at some point in the immediate future as opposed to at some currently undefined point in time. The messages regarding this migration have been somewhat, shall we say, chaotic, incorrect, misleading and in fact downright contradictory to date.

Maybe this is just another system glitch and/or misinformation email

Re: Sorry you've left? Sorry, I haven't...

Garnet — Wed, 30 Jul 2025 10:23:35 GMT

I received the `Sorry you've left' email on Monday afternoon and forwarded a copy to abuse@plus.net address but haven't had any response. I rang Plusnet the following day and had a couple of conversations but but no-one seemed to know what I was talking about. I wrote a detailed description of my experience to post on here but couldn't log in. My details were not recognised, perhaps because it's a long time since I needed to access the Community forums. Then I had trouble registering under a new name and password - it was impossible to complete the form on my PC screen but finally did it on my phone. For what it's worth, here's what I wanted to report. Sorry it's long but there's a lot to tell!...

---------------------------------------------------------------------------------

I've been a loyal Plusnet customer for 20 years and had good service in all those years so I was surprised to receive an email message on 28th July from Plusnet titled thus:
`Share your feedback for a chance to win'
and body text beginning as follows [but I've redacted the last part of the HTTP address for safety]:

Help us get it right next time [name]
You could win a £250 Amazon voucher. ‌
Plusnet
https://comm.plus.net/c/.................
Share your feedback and you could win
Hello Peter,
We’re sorry you’ve left, but we’d love to know why....

This is the first I knew of my leaving Plusnet! I'm halfway through an 18-month contract and have paid all my bills. Then I noticed the line stating:
`To be entered into the draw, you need to complete the survey by 27th July 2025.'
...but the email arrived on 28th July!

I noticed that the From address is plusnet@comm.plus.net and all the links start with https://comm.plus.net rather than https://com.plus.net.

With suspicions aroused I forwarded a copy of the email to abuse@plus.net. Then I tried logging into my Plusnet account and that worked OK so I phoned the help line and explained about the strange email. The calls handler checked and confirmed that my account was live and my payments were up to date. I asked whether the email was bogus but she couldn't answer that and transferred me to someone else. I told him the story and when I gave him the From Address he said it must be false because the `comm' in comm.plus.net would be an invalid address and should be `com'. I pointed out that I have often received valid emails from Plusnet with `comm' in the address (e.g. confirmation when renewing my contract). Also I doubt I would have received the present email if the From address was invalid.

Further discussion with the man (Redacted) deviated from my original query about the veracity of the email and turned into more of a sales pitch. I let him continue and we ended the call with him sending me an email with details of the change from analogue to digital phone connection. (The message was signed off as from Plusnet but with a big BT logo at the end. I know Plusnet is part of BT but I'm not sure which company he is employed by.)

So I'm still left wondering if the original 28th July email message was genuine or not. Can anyone clarify this for me?

---------------------------------------------------------------------------------

Moderator's note:
CSA name(s) removed (to an area staff can see) as per Forum rules.

Re: Sorry you've left? Sorry, I haven't...

jab1 — Wed, 30 Jul 2025 10:33:30 GMT

@Garnet I suspect the email was genuine - the .comm address takes you to a marketing/communication company who I suspect handle this kind of thing for the whole of the BT Group, the .com one is invalid.

My thoughts at the moment are that someone, somewhere has been pushing a few wrong buttons.

This has been escalated by @MisterW , so we need to wait and see what response he gets from the escalation.

Re: Sorry you've left? Sorry, I haven't...

MisterW — Wed, 30 Jul 2025 10:35:11 GMT

This has been escalated by @MisterW , so we need to wait and see what response he gets from the escalation.

James has picked it up and is looking into it...

Re: Sorry you've left? Sorry, I haven't...

James_B — Wed, 30 Jul 2025 12:36:16 GMT

Thanks for reporting this issue everyone.

It is a genuine email from Plusnet and we're looking into why you were sent it in error.

I'm sorry for any confusion this has caused.

James

Re: Sorry you've left? Sorry, I haven't...

jab1 — Wed, 30 Jul 2025 12:38:23 GMT

I was right then - for once. 😁