topic Re: Freenetname. Cannot send emails. But can receive in Everything else

Freenetname. Cannot send emails. But can receive

chuckles — Thu, 17 Jul 2025 18:43:22 GMT

Can anyone help ?

I have a freenetname domain and email. Have done for 20 years.

Few weeks back I suddenly couldn't send emails via outlook and mobile.

I can get them, but not send.

Ii get an error message 554... see attached...

HELP ..................

Re: Freenetname. Cannot send emails. But can receive

plusnettony — Fri, 18 Jul 2025 06:37:16 GMT

I'll take a closer look at this when I get into the office.

Re: Freenetname. Cannot send emails. But can receive

chuckles — Wed, 23 Jul 2025 14:38:13 GMT

Have you found a Solution ?? This is seriously affecting my business !!

Re: Freenetname. Cannot send emails. But can receive

LexLex2020 — Fri, 25 Jul 2025 15:30:14 GMT

Hi @chuckles

I know this is the basic thing to try but have you attempted to remove and add back in your freenetname account into outlook?

What outgoing and incoming server are you using for outlook?

Thanks,

Lex

Re: Freenetname. Cannot send emails. But can receive

chuckles — Sat, 26 Jul 2025 18:44:30 GMT

Yup., did all that.

Incoming is 110 and have tried both 587 and 25 on outgoing.

I keep getting a " 554 avasout-peh 003 smtp ESMTP server not available. " message

I've also done a spam check thing on my IP address etc and all clear.,

Re: Freenetname. Cannot send emails. But can receive

chuckles — Tue, 05 Aug 2025 10:42:38 GMT

Has ANYONE found a solution to this ?

Re: Freenetname. Cannot send emails. But can receive

MisterW — Tue, 05 Aug 2025 10:59:02 GMT

@chuckles unfortunately neither your first post or the latest ones give the full details of the error message

Can you try the email diagnostics from here https://community.plus.net/t5/Email/Diagnosing-email-server-connectivity-issues-the-guide/m-p/2007952#M49701 please, particularly the SMTP one and report the results

Re: Freenetname. Cannot send emails. But can receive

plusnettony — Tue, 05 Aug 2025 11:37:08 GMT

Can you try webmail - does this do similar ?

Re: Freenetname. Cannot send emails. But can receive

chuckles — Tue, 05 Aug 2025 12:32:58 GMT

Webmail works., but I need is to go through Outlook .

Re: Freenetname. Cannot send emails. But can receive

Townman — Wed, 06 Aug 2025 17:31:12 GMT

Have you followed the advice in post #7?

See the diagnostic link below.

Re: Freenetname. Cannot send emails. But can receive

chuckles — Wed, 06 Aug 2025 19:24:22 GMT

Yes. The error I am getting is this..........

Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 avasout-ptp-003 smtp ESMTP server not available

Re: Freenetname. Cannot send emails. But can receive

Townman — Wed, 06 Aug 2025 19:29:43 GMT

That’s not what was requested. Please run the email server connection diagnostics using the link below.

That will test your ability to connect to the mail services without confusing messages from an email client which do not tell you what’s really wrong.

Re: Freenetname. Cannot send emails. But can receive

chuckles — Wed, 06 Aug 2025 20:55:23 GMT

This is what I get when I run the test via powershell

* Host smtpmail.freenetname.co.uk:587 was resolved.
* IPv6: (none)
* IPv4: 212.159.8.233, 212.159.9.233
* Trying 212.159.8.233:587...
* Connected to smtpmail.freenetname.co.uk (212.159.8.233) port 587
< 554 avasout-peh-003 smtp ESMTP server not available (blacklisted by local policy)
* Got unexpected smtp-server response: 554
* closing connection #0
curl: (8) Got unexpected smtp-server response: 554

Re: Freenetname. Cannot send emails. But can receive

Townman — Wed, 06 Aug 2025 21:14:16 GMT

Great - that’s unambiguous.

I will see what I can find out.

Re: Freenetname. Cannot send emails. But can receive

Townman — Wed, 06 Aug 2025 22:06:07 GMT

@chuckles

Really useful reference diagnostic - thank you.

I will escalate this.

Re: Freenetname. Cannot send emails. But can receive

plusnettony — Thu, 07 Aug 2025 08:00:22 GMT

Can you PM me your FNN username and sender address please? If you know your IP, that too.

Re: Freenetname. Cannot send emails. But can receive

plusnettony — Thu, 07 Aug 2025 13:22:42 GMT

Should be sorted in an hour or so, see PM for further details.

Tony

Re: Freenetname. Cannot send emails. But can receive

jbs_type25 — Wed, 03 Sep 2025 15:57:10 GMT

i am having the same issue, but my error response is the outgoing mail server dropped the connection. Please help