topic Re: Reverse DNS Change in Everything else

Reverse DNS Change

jameswoolley88 — Wed, 09 Jul 2025 15:21:53 GMT

Hello,

I recently moved house and my static IP changed. I would like to have the rDNS changed on my new IP address. Please could you advise how i would go about getting this done please?

Many thanks,

James

Re: Reverse DNS Change

jameswoolley88 — Sun, 13 Jul 2025 07:27:30 GMT

Is there anyone who is able to assist with this please?

Re: Reverse DNS Change

Marsh — Sun, 13 Jul 2025 08:38:35 GMT

Heya @jameswoolley88 👋

I apologize for the delay. I am happy to help you. I have opened a ticket on your account and just need some information. I look forward to your response! 😊

Re: Reverse DNS Change

MisterW — Sun, 13 Jul 2025 08:45:27 GMT

I recently moved house and my static IP changed.

That's the actual problem. Assuming your account hasn't changed, then the static IP should remain. It probably just needs the static IP component 'refreshing'

Re: Reverse DNS Change

Marsh — Sun, 13 Jul 2025 08:47:52 GMT

@MisterW

It appears that an agent assigned him a new static IP instead of retaining the old one, which should not have occurred.

Re: Reverse DNS Change

MisterW — Sun, 13 Jul 2025 09:27:07 GMT

Ah!