topic How Long Does It Take? in Everything else

How Long Does It Take?

DerekW — Wed, 28 May 2025 12:36:41 GMT

Hi All,

The people at Openreach informed me that they are "building" in my area and hope to have full fibre available in June.

Over the last couple of months I have noticed Openreach popping up at various places doing work and at the end of last week they pulled fibre cables to the pit outside of my front door.

My questions is once the build process has been completed how long does it usually take for it to be offered as a service at PlusNet?

I appreciate this is a bit of a "How long is a piece of string" type question 😁

Thanks in advance.

All the best,

Derek

Re: How Long Does It Take?

Dan_the_Van — Wed, 28 May 2025 12:43:56 GMT

@DerekW

For me Openreach started installing the infrastructure around where I live mid December 2024, I went live 15 April 2025.

Re: How Long Does It Take?

DerekW — Wed, 28 May 2025 12:46:32 GMT

Cheers @Dan_the_Van

I may have a while to wait then

Re: How Long Does It Take?

MisterW — Wed, 28 May 2025 13:01:48 GMT

@DerekW the best thing to do , is to check regularly with the BT wholesale checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome for your address.

You're looking for 'WBC FTTP' showing as available. As soon as it shows available , then you should be able to place an order through Plusnet.

Re: How Long Does It Take?

DerekW — Wed, 28 May 2025 13:08:31 GMT

Hi @MisterW

I have been keeping an eye on that, no change yet.

Mind you I have known the information to be wrong in the past.

Re: How Long Does It Take?

Dan_the_Van — Wed, 28 May 2025 13:08:33 GMT

@DerekW

I should have mentioned mid December was when the work started, I did check using the link posted by @MisterW and found that Full Fibre was available, I placed the ordered 26 March.

Re: How Long Does It Take?

DerekW — Wed, 28 May 2025 13:09:59 GMT

It will get here eventually I am sure

Re: How Long Does It Take?

bmc — Wed, 28 May 2025 13:10:48 GMT

@DerekW

What you need to keep an eye our for is the installation of the CBT in the underground chamber. See picture

You can see the blue draw ropes where the house ducts have been checked and provan clear. Once this is in look for them testing the circuit. In my case this was a van pulled up alongside with a connection running to a computer in the van.

I was lucky in that this was the last CBT in the circuit (they can be daisy chained) and the OR staff told me the circuit was good. They then pass this onto commisioning and FTTP should be available withing a couple of weeks.

Brian

Re: How Long Does It Take?

DerekW — Wed, 28 May 2025 13:13:00 GMT

@bmc Thanks for that, much appreciated

Re: How Long Does It Take?

MisterW — Wed, 28 May 2025 13:19:25 GMT

Mind you I have known the information to be wrong in the past.

@DerekW its certainly not unknown as you say, but AFAIK the information used for the BTw checker and that Plusnet use to allow an order to be placed are derived from the same Openreach source. So until the checker says 'yes' , its almost certainly not possible for PN to place an order.

Re: How Long Does It Take?

DerekW — Wed, 28 May 2025 13:21:02 GMT

@MisterW Yes, that's the way I look at it as well

Re: How Long Does It Take?

DerekW — Wed, 18 Jun 2025 14:06:02 GMT

Hi @bmc

They are installing those things in the pits outside my house as I type this.

Hopefully not to long now

Re: How Long Does It Take?

bmc — Wed, 18 Jun 2025 14:39:13 GMT

@DerekW

Camera out for a souvenir picture!! See if they install blue draw ropes after checking your house duct.

The next stage will be for them to test the circuit. They plug a computer into a port and let it do its thing. Once the circuit is passed as OK it goes to Commissioning which takes a couple of weeks.

Then the promised land should show up on the Checker.

Brian

Re: How Long Does It Take?

dvorak — Thu, 19 Jun 2025 12:12:09 GMT

Moderators Note

This topic has been moved from Full Fibre to Everything Else

Re: How Long Does It Take?

DerekW — Tue, 24 Jun 2025 20:15:35 GMT

OK.. something strange is going on.

I spoke with the Openreach guy who was doing his checks a few days back and he said to keep checking as it would going live soon

My neighbours address, she lives across from me, is showing up on the PlusNet checker (and other checkers) as being able to get Full Fibre 900

Yet my address is showing just normal offerings, no full fibre.

What gives with this?

Can someone from the PlusNet team look into this for me please?

Re: How Long Does It Take?

Marsh — Sat, 28 Jun 2025 12:08:49 GMT

Hey @DerekW,

I checked Openreach's site, and it still says, "Build planned between now and June 2025." I'm not completely sure how Openreach updates its records, but I can help you. If I don’t see any updates by the end of this month, I can submit a request to Openreach to chase this for you. However, since it is still June, I cannot raise the request just yet.

Re: How Long Does It Take?

bmc — Sat, 28 Jun 2025 12:38:29 GMT

@DerekW

It's entirely possible your neighbour accross the street is on a different fibre "circuit" which has gone live but the circuit covering you hasn't as yet.

Brian

Re: How Long Does It Take?

DerekW — Sat, 28 Jun 2025 14:14:55 GMT

Hi,

I contacted Openreach myself to pose the question on why I could not get full fibre when my neighbours could.

I got a response from them that said:

"As your property is classified as a multiple dwelling unit (MDU), additional work is required to supply your building. We must obtain legal permission from the landlord, managing agent, or freeholder before installing the necessary equipment.

The building owner, managing agent, or legal representative must register their interest by completing the form on the link below. Our MDU specialist will then contact them to discuss installing full fibre in your building."

However this is not correct and they have assumed that my property is part of the MDU and it is not, it is a separate property, just like my neighbours who can now get full fibre.

I replied back to Openreach and informed them of their error and this was then escalated up to their second level support.

I heard back from them on Thursday and this is what they said.

"I've had a look at this for you, and we need to investigate this matter further; however, it looks like this should hopefully just be a simple records update to associate your property with some nearby fibre equipment - we will be back in touch within the next 5 working days.

We’ve got all of your details, so we shouldn’t need anything else before coming back to you. Thanks for your patience in the meantime – if you have any questions then please reply to this email."

As soon as I hear back from them again I will update this thread.

Best,

Derek

Re: How Long Does It Take?

DerekW — Wed, 27 Aug 2025 10:45:27 GMT

Hi Everyone,

Sorry it has taken me so long to update this thread but it has taken this long to get anywhere with much backward and forward's with Openreach & my landlord

Openreach have now associated my property to some nearby fibre equipment and the postcode checker is now saying full fibre is available to order 😁

Happy days.... I hope

Re: How Long Does It Take?

DerekW — Wed, 27 Aug 2025 11:16:56 GMT

Quick question for the PlusNet staff... will I be sent a new router?

I have always used my own router, will I still be able to use that?