topic Re: Why are you not here yet? in Everything else

Why are you not here yet?

Starb7 — Fri, 16 May 2025 16:29:45 GMT

A broad question I know, but given that I have been asking for 'Full Fibre' for a couple of years now, were in a FF area, friends have it (not 500 metres down the road), there's a new Fibre Cabinet just over the road, a Toby Box at the top of my drive and now, to top it off, Virgin Media, knocking on the door telling me I can have 150Mb FF for just £23.99 p/m NOW!

PlusNet (BT) you need to get on to this now - it's taking far too long!

Re: Why are you not here yet?

Mav — Fri, 16 May 2025 16:39:54 GMT

@Starb7

What results do you get using the following link.https://www.broadbandchecker.btwholesale.com/#/ADSL using your phone number or address?

If the WBC FTTP says available then you should be able to place an order.

Re: Why are you not here yet?

Starb7 — Fri, 16 May 2025 17:21:45 GMT

Don't have a phone number and don't know what the other two are

A check on the Plusnet page only shows Fibre not Full Fibre available to me.

Cheers

Re: Why are you not here yet?

Mav — Fri, 16 May 2025 17:25:05 GMT

Within that link if you click on Address Checker you can enter your house number and postcode.

Re: Why are you not here yet?

Starb7 — Fri, 16 May 2025 17:46:45 GMT

FTTP is not available.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange

First line implies no Full Fibre?
Cheers

Re: Why are you not here yet?

dvorak — Fri, 16 May 2025 18:46:25 GMT

Moderators Note

This topic has been moved from Full Fibre to Everything Else

Re: Why are you not here yet?

bmc — Fri, 16 May 2025 20:46:41 GMT

@Starb7

Although it says FTTP is Not Available, does it mention WBC FTTP?

I believe this sometimes appears before availablitiy with a note to the right of the entry. Unlikely but you never know.

Brian

Re: Why are you not here yet?

Townman — Sat, 17 May 2025 12:48:58 GMT

Try putting in the address of near neighbours. 'Holes' in BT Openreach's FTTP availability database are not unheard of.

If near neighbours show FTTP availability, there are processes (on enquiry) available to Plusnet to check for BT database omissions.

Re: Why are you not here yet?

mwwagain — Sun, 18 May 2025 18:07:43 GMT

@Starb7 wrote:

A broad question I know, but given that I have been asking for 'Full Fibre' for a couple of years now, were in a FF area, friends have it (not 500 metres down the road), there's a new Fibre Cabinet just over the road, a Toby Box at the top of my drive and now, to top it off, Virgin Media, knocking on the door telling me I can have 150Mb FF for just £23.99 p/m NOW!

Does the chamber (Toby) box say BT / Openreach or maybe 'VM' suggesting it is not a BT one ?

The cabinet will be for FTTC (fibre to cabinet, then copper to house) or 'Fibre' as it confusingly gets called. FTTP does not need or use the 'fibre' green cabinets.

FTTP availability can be a lot smaller than 'an area' depending on the runs, it took my rural exchange (a 2 mile radius for 300 lines) about 6 months to complete in 4 chunks.

Are you overhead or underground feeds ? If overhead can you see any 'CBT' units up the poles (see image)?

If so, are they fully used ?

(You are not meant to lift the lid on the box at the top of your drive to see what is in it)

Re: Why are you not here yet?

corringham — Mon, 19 May 2025 07:31:32 GMT

@mwwagain wrote:

The cabinet will be for FTTC (fibre to cabinet, then copper to house) or 'Fibre' as it confusingly gets called. FTTP does not need or use the 'fibre' green cabinets.

That is true for OR FTTP, but lots of altnets use green (or other colour) cabinets for FTTP - both as drop boxes which have no electronics, and server cabinets which do.

You can check which altnets are in your area using the Better Internet Dashboard or similar.

Re: Why are you not here yet?

Starb7 — Thu, 22 May 2025 15:27:53 GMT

Hi Plusnet Support Team

Based on another post re No Ticket or Email Contact options, I'm using this Post to follow up on a Full Fibre option.

I have been offered FF by Virgin Media and they have confimed that FF, 150MB or 300Mb is available to me right now.

Given VM have it here now, can you check and let me know (I did ask on previous checks to be notified) if PN can offer it me NOW and if so, how much and whats the next step?

TIA

Paul

Re: Why are you not here yet?

Mav — Thu, 22 May 2025 15:32:44 GMT

@Starb7

Virgin Media have their own network and don't use OpenReach's.

Re: Why are you not here yet?

Starb7 — Thu, 22 May 2025 15:52:04 GMT

Thanks Mav, perhaps one of the PN Sales/Support teams members might be able to confirm if I can get it? Cheers

Re: Why are you not here yet?

bmc — Thu, 22 May 2025 16:11:25 GMT

@Starb7

You already know the answer from your post #5

Brian

Re: Why are you not here yet?

Dan_the_Van — Thu, 22 May 2025 16:27:45 GMT

@Starb7

Assuming you are already a plusnet customer, login into the Members Centre and check offers and upgrades.

There will an offer to upgrade to Full Fibre if it is available to you at your current address.

Re: Why are you not here yet?

Starb7 — Thu, 22 May 2025 16:32:12 GMT

Hi Dan

I am a customer, have been since Force9 😀

The result says not available yet, as mentioned, does the road they have it. Could be they are on Virgin but as another poster said, sometimes the checking tool doesn't get it right.

Was hoping a sales/support rep can do a proper check. Well probably have to phone them to verify the situ.

Cheers

Re: Why are you not here yet?

Mustrum — Thu, 22 May 2025 16:50:32 GMT

@Starb7 you could just enter your info in the Openreach website, it will let you know if/when they plan to install Full Fibre. https://www.openreach.com/

Re: Why are you not here yet?

Dan_the_Van — Thu, 22 May 2025 16:51:01 GMT

@Starb7

Use this link https://www.openreach.com/fibre-broadband/where-when-building-ultrafast-full-fibre-broadband

If you scroll down the page you will find an interactive map where you can enter your post code.

HTH.

Re: Why are you not here yet?

bmc — Thu, 22 May 2025 16:52:40 GMT

@Starb7

You can also try https://checker.ofcom.org.uk/en-gb/broadband-coverage

Brian

Re: Why are you not here yet?

Starb7 — Thu, 22 May 2025 16:59:18 GMT

To all involved, the BT Openreach page says from 'Now to December' so will just sit tight for now.

Thanks everyone for your input.
Cheers