topic Re: Moving existing FTTP connection to avoid building work in Everything else

Moving existing FTTP connection to avoid building work

colin72 — Mon, 28 Apr 2025 11:34:27 GMT

Hi,

We're about to have some building work done and it will cross the current route that the fibre optic cable takes on the outside of the property.

I think our preferred option would be to have the cable come into the house at a different point away from the building work.

I rang Plusnet today and, as far as I understood, I can not request a cable reroute unless the cable is damaged or our account has ceased (closed). And there were no guarantees on timeframe for that which would be a problem as I WFH.

Is it not possible to just pay, which I'm happy to do, for an existing cable to be rerouted?

Cheers,

Re: Moving existing FTTP connection to avoid building work

Baldrick1 — Mon, 28 Apr 2025 11:58:00 GMT

Moderator's note:
Thread moved from broadband to Everything Else

Re: Moving existing FTTP connection to avoid building work

bmc — Mon, 28 Apr 2025 12:32:25 GMT

@colin72

As it's due to building work you can request the fibre cable be moved.

This is one of those rare occasions you can speak to OpenReach direct. Look through their website to find the form needed.

www.openreach.co.uk

As you're having building work done consider if there is any need to run ethernet cable at the same time (to improve coverage).

Brian

Re: Moving existing FTTP connection to avoid building work

RealAleMadrid — Mon, 28 Apr 2025 12:34:21 GMT

@colin72 Don't believe a word of what plusnet has told you, it's nonsense, why would anyone want to re-route a cable when the account was ceased? It is definitely possible to arrange for Openreach to re-route a cable to allow for building work. However I'm pretty sure it has to be arranged by Plusnet, the public have very limited direct access to Openreach.

So you either wait for a staff reply to your post or call again and hope you speak to someone who knows that it can be done.

Best of luck.😀

Re: Moving existing FTTP connection to avoid building work

Baldrick1 — Mon, 28 Apr 2025 12:42:22 GMT

@colin72

See: https://www.openreach.com/building-developers-and-projects/altering-our-network/for-consumer-and-business-customers

Re: Moving existing FTTP connection to avoid building work

RealAleMadrid — Mon, 28 Apr 2025 12:49:06 GMT

@bmc I had a quick look at the Openreach site and only found a way to object to openreach equipment (poles etc)

Had another look and found a more useful form for business and home owners.

Altering our network

@colin72 Looks like you may be able to arrange this directly with Openreach.

@Baldrick1 beat me to it. 🙄

Re: Moving existing FTTP connection to avoid building work

colin72 — Sat, 03 May 2025 11:25:22 GMT

Hi,

Thanks for all the responses. I'll try contacting Openreach ...

Cheers,