topic Re: Plusnet broadband PTR record in Everything else

Plusnet broadband PTR record

paul1974 — Wed, 16 Apr 2025 13:27:09 GMT

Would it please be possible to have the PTR record for the broadband connection to not have my Plusnet username?

The IP address has been the same for many years. It looks like a static IP. Can you please confirm that is the case and if it could be changed to a random IP each time the router restarts?

Re: Plusnet broadband PTR record

MisterW — Wed, 16 Apr 2025 15:14:37 GMT

The IP address has been the same for many years. It looks like a static IP

@paul1974 you can easily check if its a true static IP, an nslookup of the IP address should return <accountname>.plus.com. If it returns something like ...dyn.plus.net then its not a static IP.

PTR records can only be changed on a true static IP and further more I'm afraid its no longer possible to request a new static IP

Re: Plusnet broadband PTR record

Baldrick1 — Wed, 16 Apr 2025 15:29:42 GMT

@paul1974 wrote:

Can you please confirm that is the case and if it could be changed to a random IP each time the router restarts?

If you have a dynamic IP address they are allocated from a local pool and tend to be quite sticky. Consequently, there's no guarantee that a router restart will pick up a new address. The best chance you have is if you leave the router off for several hours and hope that some-one else picks up your last address.

Re: Plusnet broadband PTR record

Gandalf — Wed, 16 Apr 2025 15:59:11 GMT

I can see you've had a static IP since 2016. If you're wanting the IP to change each time your router restarts, you're best off requesting to remove it and go on a dynamic IP as this would also mean your username won't show in the PTR record.

Although bear in mind that as @Baldrick1's explained, dynamic IPs can be sticky and may not always change, plus you won't be able to get a static again if you remove it as we no longer sell them.

If you're wanting to keep the static IP and just remove the username, the support team should be able to arrange this.

Re: Plusnet broadband PTR record

paul1974 — Wed, 16 Apr 2025 16:18:03 GMT

Thanks. The PTR record is username.plus.com.

Re: Plusnet broadband PTR record

paul1974 — Wed, 16 Apr 2025 16:20:43 GMT

Thanks for the responses.

Can I raise a ticket with Plusnet through the web or do I need to call them? I don't need a static IP anymore. I think this was done to try and resolve an issue at the time and was never reverted.

Re: Plusnet broadband PTR record

Marsh — Wed, 16 Apr 2025 16:34:13 GMT

Hey @paul1974,

I can assist you with this. I have opened a ticket on your account if you could reply to that ticket, I will arrange for it to be removed.

Re: Plusnet broadband PTR record

paul1974 — Wed, 16 Apr 2025 17:06:47 GMT

Thanks @Marsh . Sorry how do I access the ticket?

Re: Plusnet broadband PTR record

jab1 — Wed, 16 Apr 2025 17:12:36 GMT

@paul1974 Log in to your members centre - it should show as an open ticket on your home page.

Re: Plusnet broadband PTR record

paul1974 — Wed, 16 Apr 2025 17:47:24 GMT

@jab1 Thanks. I can't see a ticket.

Re: Plusnet broadband PTR record

jab1 — Wed, 16 Apr 2025 17:49:57 GMT

@paul1974 Strange - try this link then: https://www.plus.net/wizard/?p=search

Re: Plusnet broadband PTR record

paul1974 — Wed, 16 Apr 2025 17:52:57 GMT

Thanks @jab1 . It looks like there isn't a ticket open yet.

Re: Plusnet broadband PTR record

jab1 — Wed, 16 Apr 2025 17:55:29 GMT

One for @Marsh , then - although it is strange for him to direct you to a non-existent ticket. 😕

Re: Plusnet broadband PTR record

Marsh — Wed, 16 Apr 2025 21:15:06 GMT

@jab1 wrote:

One for @Marsh , then - although it is strange for him to direct you to a non-existent ticket. 😕

Huh..........

I do recall creating a ticket before sending that message. I won’t be in the office tomorrow to double-check. @Gandalf, are you free to check for me?

Re: Plusnet broadband PTR record

paul1974 — Thu, 17 Apr 2025 07:03:21 GMT

Thank you for your assistance. I've just received an email and ticket number which I've replied to.

Re: Plusnet broadband PTR record

Gandalf — Thu, 17 Apr 2025 07:11:57 GMT

Thanks @paul1974, that was very quick - replied to it before I had a chance to post back here.

I've removed it now, if you can restart your router and do a lookup again, it should show dynamic.

Yeah oddly there was no ticket @Marsh (I've sent you a message on Teams for when you're back in)

Re: Plusnet broadband PTR record

paul1974 — Thu, 17 Apr 2025 07:53:24 GMT

Thanks @Gandalf . I'm seeing a new IP and the PTR record no longer shows my username.