topic Re: Switch to Fiber and keep (for now) PSTN line in Everything else

Switch to Fiber and keep (for now) PSTN line

mamoeller — Mon, 07 Apr 2025 13:31:34 GMT

Why can't PN switch my existing PN Broadband to Fibre without disconnecting my BT phone line ? When I come as a new customer I get the option to say I can keep the BT phone line.

Also I do not have (yet) any alarm devices still relying on PSTN, but would like to keep for maybe another year the PSTN line.

Thank you

Markus

Re: Switch to Fiber and keep (for now) PSTN line

jab1 — Mon, 07 Apr 2025 13:39:54 GMT

@mamoeller Is your existing service ADSL or FTTC? Are you currently a PN customer or transferring from another ISP?

Re: Switch to Fiber and keep (for now) PSTN line

Bella123 — Mon, 07 Apr 2025 13:43:36 GMT

What service do you currently have?

You should be able to renew existing contract and keep phone line.

There is a push for everyone to take FF where available seemingly.

Re: Switch to Fiber and keep (for now) PSTN line

jab1 — Mon, 07 Apr 2025 13:48:11 GMT

@Bella123 I have already asked that question.

There is a reason for the 'push', as you call it - the existing copper network has reached 'end of life', and is increasingly more expensive to maintain, so it makes sense to move as many as possible onto newer technology.

Re: Switch to Fiber and keep (for now) PSTN line

Bella123 — Mon, 07 Apr 2025 13:51:18 GMT

Well i didn't see your post asking the question as i was making a post myself. Sorry to offend you

Re: Switch to Fiber and keep (for now) PSTN line

mamoeller — Mon, 07 Apr 2025 14:00:19 GMT

I am a PN customer for 20 years on still on ADSL and use a BT phone line.

Re: Switch to Fiber and keep (for now) PSTN line

mamoeller — Mon, 07 Apr 2025 13:58:57 GMT

This is what a new customer can choose.

Re: Switch to Fiber and keep (for now) PSTN line

jab1 — Mon, 07 Apr 2025 14:01:45 GMT

@mamoeller OK . If you are on ADSL, and switch to Fibre, do you mean Full Fibre (FTTP) or part-fibre (FTTC). Can you post the full result fro here: https://www.broadbandchecker.btwholesale.com/#/ADSL , obscuring your phone number?

Re: Switch to Fiber and keep (for now) PSTN line

jab1 — Mon, 07 Apr 2025 14:03:23 GMT

@mamoeller wrote:

This is what a new customer can choose.

Is your phone-line with BT or Plusnet?

Re: Switch to Fiber and keep (for now) PSTN line

mamoeller — Mon, 07 Apr 2025 14:10:39 GMT

My phone line is with BT.

Re: Switch to Fiber and keep (for now) PSTN line

jab1 — Mon, 07 Apr 2025 14:12:58 GMT

Ah - that could create issues - terminating ADSL would terminate the phone-line. @MisterW - guidance please?

Re: Switch to Fiber and keep (for now) PSTN line

MisterW — Mon, 07 Apr 2025 14:17:33 GMT

@mamoeller i THINK ithe option to keep the phone line is just a badly worded question!

edit~:now we know the phone service is with BT I need to think about this a bit more...

Re: Switch to Fiber and keep (for now) PSTN line

mamoeller — Mon, 07 Apr 2025 14:17:15 GMT

The broadband checker

Re: Switch to Fiber and keep (for now) PSTN line

mamoeller — Mon, 07 Apr 2025 14:24:48 GMT

Thank you. Definitely makes me wonder as for the mentioned personal alarms you still have to have a PSTN lines. So it makes sense to allow it to stay.

Re: Switch to Fiber and keep (for now) PSTN line

jab1 — Mon, 07 Apr 2025 14:24:24 GMT

That screenshot says you are currently on FTTC, with an underground (part direct in ground) service, which will need extra work to enable FTTP - this needs to be fully ducted for FTTP. And FTTP does not come with a voice service.

Re: Switch to Fiber and keep (for now) PSTN line

mamoeller — Mon, 07 Apr 2025 14:27:06 GMT

So I intended to keep BT's PSTN for now and switch later to VOIP ? But do not seem to have that option , do I ?

Re: Switch to Fiber and keep (for now) PSTN line

MisterW — Mon, 07 Apr 2025 14:28:48 GMT

terminating ADSL would terminate the phone-line

@jab1 If the ADSL broadband is with PLusnet and the phone service with BT, then terminating the ADSL SHOULDN'T cease the phone.

@mamoeller However, upgrading the PLusnet ADSL broadband account to Full fibre is likely to do a 'change of ownership cease' on the phone line and so remove any phone service.

i SUSPECT the best way forward would be to order Full fibre from Plusnet as a new customer, requesting the 'keep existing services with current provider' and then once the Full fibre is installed, cancel the ADSL broadband on the old account leavin (hopefully?) the phone service still live with BT.

TBH I'd consider moving the phone service to voip rather than retain the BT phone service. AfterFull fibre is installed , porting the phone number wil cease the landline and ADSL service anyway.

The down side of the new account option is that you would lose any Plusnet email facilities as well as any domains and webspace associated with the old account.

Re: Switch to Fiber and keep (for now) PSTN line

jab1 — Mon, 07 Apr 2025 14:29:08 GMT

You cannot keep a phone service if you switch to Full Fibre - I don't think - but hopefully @MisterW will confirm this.

Re: Switch to Fiber and keep (for now) PSTN line

dvorak — Mon, 07 Apr 2025 14:30:10 GMT

Moderators Note

This topic has been moved from Full Fibre to Full Fibre

Re: Switch to Fiber and keep (for now) PSTN line

jab1 — Mon, 07 Apr 2025 14:32:22 GMT

@MisterW The BTw checker result posted by the OP suggests they are on FTTC - I see no ADSL speeds?