topic Re: Possible new FTTP customer - questions in Everything else

Possible new FTTP customer - questions

NorfolkNog — Mon, 07 Apr 2025 13:45:11 GMT

Hi, I'm in a 5-year old house that has FTTP since it was built. I know it did work as we had BT full fibre for the first couple of years. We then moved to Virgin so the ONT hasn't been used for 3 years or so. If I move to PlusNet will I need a new ONT (and cable) installing? Would it be replaced in the same spot? Or is it just a matter of powering on the existing ONT and plugging the router in?

Also, if I choose say FF 145 initially, is it possible to increase that during the contract - does that start another 2-year contract? There would be due no other charges to increase the speed?

Many thanks!

Re: Possible new FTTP customer - questions

jab1 — Mon, 07 Apr 2025 13:56:31 GMT

@NorfolkNog Is the original Openreach FTTP cable still in place - it should be? I don't know, but I would imagine just powering on the ONT, when requested, should enable it, but you would have to confirm that with PN.

If you chose FF145, and then wished to 'upgrade', that would start another contract - the previous one would be 'written off'.

Re: Possible new FTTP customer - questions

bmc — Mon, 07 Apr 2025 14:11:13 GMT

@NorfolkNog

If you place an order for Full Fibre you must ensure the ONT is powered on. When OR are checking they will run a test to ensure there is a working ONT in situ.

If there is OR will accept the order and things should move quickly as no installation is needed.

It cost PN money to upgrade a conenction from OR so they need to new contract to cover the cost of requesting the increase.

Brian

Re: Possible new FTTP customer - questions

NorfolkNog — Mon, 07 Apr 2025 14:48:26 GMT

As far as I know the cable is in place yes - at least, I haven't noticed any OR engineers come to take it away! And thanks for answering about the contract, I thought that would be the case.

Many thanks for your help!

Re: Possible new FTTP customer - questions

NorfolkNog — Mon, 07 Apr 2025 14:49:17 GMT

That's good to know, I'll power it on before placing the order then.

Thanks for the reply!

Re: Possible new FTTP customer - questions

MisterW — Mon, 07 Apr 2025 15:49:05 GMT

I'll power it on before placing the order then.

Power it on and see what lights you have. Assuming the internal Fibre is still plugged in, you should get green power, green PON with LOS and LAN off

Re: Possible new FTTP customer - questions

Mav — Mon, 07 Apr 2025 17:24:45 GMT

Moderator's note(s):

Thread moved from My Order to Everything Else.

Re: Possible new FTTP customer - questions

NorfolkNog — Tue, 08 Apr 2025 08:57:55 GMT

Hi, thanks - yes that is exactly what I have got, plus an intermittently-flashing green TEL light.

So it looks like I'm good to go, thanks everyone!

Re: Possible new FTTP customer - questions

MisterW — Tue, 08 Apr 2025 09:13:48 GMT

plus an intermittently-flashing green TEL light.

You really have got an old ONT ! They haven't had TEL ports for some time now.

Does it also have a BBU (battery backup unit) ?

Re: Possible new FTTP customer - questions

mystreet1 — Tue, 08 Apr 2025 09:15:02 GMT

Here is a page with images about the ONT.

https://internetservices.freshdesk.com/support/solutions/articles/5000842772-fttp-openreach-ont

Re: Possible new FTTP customer - questions

NorfolkNog — Tue, 08 Apr 2025 09:28:53 GMT

Yes it does have a battery, which is charging at the moment 🙂 Does it matter if the ONT is old? Will it need replacing? I am hoping not, so I can just plug the router in and get going quickly.

Re: Possible new FTTP customer - questions

RobPN — Tue, 08 Apr 2025 09:36:30 GMT

@NorfolkNog

It shouldn't need replacing just because it's old. I have one of the old 4 LAN - 2 TEL port ONTs which is circa 10 years old and it's still working fine ATM, although I've never seen either of the TEL LEDs flashing.

Re: Possible new FTTP customer - questions

bmc — Tue, 08 Apr 2025 10:25:28 GMT

@NorfolkNog

Mine's from late 2017 - no problems at all. The BBU unit has AA batteries in it as far as I know so they may need replacing.

If you get a BBU unit for the router you at least have WiFi during the first hour of a power cut.

Brian

Re: Possible new FTTP customer - questions

NorfolkNog — Tue, 08 Apr 2025 12:00:54 GMT

That's good to hear, thanks Brian. A BBU for the router is an interesting possibility - hadn't thought about that! Though power cuts are less frequent than they were on this new-build estate (touch wood) 😀

Re: Possible new FTTP customer - questions

bmc — Tue, 08 Apr 2025 12:24:13 GMT

@NorfolkNog

I have no BBU knowledge but this unit did come on the market recently.

https://community.plus.net/t5/Everything-else/New-Battery-Backup-Unit/m-p/2002061

Brian

Re: Possible new FTTP customer - questions

NorfolkNog — Thu, 15 May 2025 07:53:43 GMT

Just to complete this, I'm now connected to PlusNet, the old ONT is working fine (the TEL1 light is still flashing but maybe that's cos nothing is plugged in). I didn't even unpack the PlusNet Hub, just used my existing Linksys AX1800 (or MR7350) router and all is good. I am a happy customer 😊