topic Re: Safeguard has a mind of its own in Everything else

Safeguard has a mind of its own

bikeman — Wed, 05 Mar 2025 16:20:18 GMT

Ive never heard of safeguard until today when it started blocking websites.

I checked the safeguard settings it was turned off.

There were some categories set to blocked, so I unblocked them, even though this shouldnt be necessary since safeguard is turned off anyway.

I also added a website to the allowed section.

I restarted the router.

All to no avail.. sites are still blocked.

What's going on?

Re: Safeguard has a mind of its own

jab1 — Wed, 05 Mar 2025 16:33:46 GMT

Which sites?

Re: Safeguard has a mind of its own

outcast — Wed, 05 Mar 2025 17:35:11 GMT

@bikeman wrote:

I restarted the router.

Did you then also restart the device that you were browsing on ?

as it would likely have a cached copy of the previous visit when the website URL was blocked.

Re: Safeguard has a mind of its own

dvorak — Wed, 05 Mar 2025 20:54:05 GMT

Moderators Note

This topic has been moved from Broadband to Everything Else

Re: Safeguard has a mind of its own

bikeman — Wed, 05 Mar 2025 22:17:51 GMT

Yes, restarted pcs.

6 hours later and no change.. all devices still redirected to blocked.plus.net

Why do the block categories keep reverting back? And the allow websites keep disappearing?

Re: Safeguard has a mind of its own

bikeman — Wed, 05 Mar 2025 22:31:51 GMT

an exanple www.piercingsbytim.co.uk

Turning safeguard off makes no difference

Re: Safeguard has a mind of its own

jab1 — Wed, 05 Mar 2025 22:33:31 GMT

I suspect that site has been blocked for everyone - I can't get to it, on a totally different ISP, route and connection.

Re: Safeguard has a mind of its own

bikeman — Wed, 05 Mar 2025 22:51:48 GMT

Its just one example. Fact is safeguard cant be turned off and is blocking all sorts of websites for me.

I found a post where support said to use different DNS but my HUB 2 doesnt allow changing DNS.

If Plusnet has become the kiddi only ISP I'm going to have to cancel my service.

And why did this only start today?

Re: Safeguard has a mind of its own

jab1 — Wed, 05 Mar 2025 22:54:21 GMT

Strange I can't reach that site on a completely different ISP/connection/route, don't you think. The chances are it has been taken down by official sources.

Re: Safeguard has a mind of its own

outcast — Wed, 05 Mar 2025 23:09:12 GMT

@bikeman wrote:

an exanple www.piercingsbytim.co.uk

That website doesn't exist ! - I'm with an ISP who doesn't block ANYTHING including the Government sanctioned sites.

I also tried looking it up using an unfiltered DNS in Switzerland, and if that can't see it then nothing can.

I *think* it has been replaced by https://www.exquisiteenhancements.co.uk/

which has a statement that says -

Please be aware that Piercings by Tim is no longer based in Brackley. You are booking for Tim at Exquisite Enhancements in Northampton.

Re: Safeguard has a mind of its own

jab1 — Wed, 05 Mar 2025 23:01:42 GMT

Thanks, @outcast - I get a 'sorry, we can't find that site' message, using Firefox.

Re: Safeguard has a mind of its own

bikeman — Wed, 05 Mar 2025 23:04:03 GMT

Ok, maybe that site is down, but were you all redirected to blocked.plus.net? Thats where I get redirected to this and other sites.

Re: Safeguard has a mind of its own

outcast — Wed, 05 Mar 2025 23:05:41 GMT

Neither @jab1 or myself are on a Plusnet connection, so NO.

Re: Safeguard has a mind of its own

bikeman — Wed, 05 Mar 2025 23:08:47 GMT

How do you hope to assist me then? This is a plusnet forum isnt it

Re: Safeguard has a mind of its own

jab1 — Wed, 05 Mar 2025 23:10:29 GMT

It is, but both @outcast and I have been PN customers in the past, and both have plenty of experience.

Re: Safeguard has a mind of its own

outcast — Wed, 05 Mar 2025 23:19:24 GMT

If you can find a valid example of a website that exists 😁, which we can see, that you can't, and is incorrectly redirecting you to blocked.plus.net then we can direct Plusnet staff to take a look - using a proven example of a site they can test.

Re: Safeguard has a mind of its own

outcast — Wed, 05 Mar 2025 23:47:33 GMT

@bikeman wrote:

I found a post where support said to use different DNS but my HUB 2 doesnt allow changing DNS.

I don't have a Hub2, but other Plusnet users have changed their router's DNS settings here -

What happens if you set "Auto" to NO

and the DNS values to say 1.1.1.1 and 8.8.8.8

then reboot your computer and other devices to pick up the new NON-Plusnet DNS settings

do you still get redirected to blocked.plus.net ?

I have a recollection, that assuming the above settings are accepted, that the router might still indicate that it is using the Plusnet DNS addresses, but the connected devices will use those new DNS values that you've manually configured.

Re: Safeguard has a mind of its own

outcast — Thu, 06 Mar 2025 00:04:55 GMT

I've since found these better instructions to change the Hub 2 DNS settings !

Re: Safeguard has a mind of its own

Dan_the_Van — Thu, 06 Mar 2025 08:18:43 GMT

@bikeman

I am with plusnet, I see this message when using the link supplied

a DNS check of the site using nslookup using plusnet and cloudflare

PS C:\> nslookup piercingbytim.co.uk Server: UnKnown Address: 192.168.10.1 *** UnKnown can't find piercingbytim.co.uk: Non-existent domain PS C:\> nslookup piercingbytim.co.uk 1.1.1.1 Server: one.one.one.one Address: 1.1.1.1 *** one.one.one.one can't find piercingbytim.co.uk: Non-existent domain

EDIT: The Hub two Status page will detail which DNS hosts are associate with your account follow link

http://192.168.1.254/basic_-_status.htm

Safeguard DNS would be Primary 213.120.234.38 Secondary 213.120.234.42

These are NOT filtered by safeguard

212.159.13.49, 212.159.13.50, 212.159.6.9, 212.159.6.10

HTH