topic Re: What to do about getting FTTP in Everything else

What to do about getting FTTP

Katie222 — Tue, 11 Feb 2025 10:09:31 GMT

When I got FTTC the engineer ran the cable from my box in the front porch, through the garage, outside of the house, up the outside wall and back into my office where the router is situated. Will openreach do the same with my fibre connection as I don't want my new drive digging up. The old phone wire is under the drive.
Many thanks for help.

Katie

Re: What to do about getting FTTP

jab1 — Tue, 11 Feb 2025 10:15:37 GMT

@Katie222 There will be no need to dig up your drive, unless the duct has become blocked and cannot be cleared by other means. Hopefully, the FTTP installation engineer will work with you with regards to the cable routing - most of them are quite happy to accommodate the customer, if possible.

The only thing you can do is talk to him/her on the day.

Re: What to do about getting FTTP

bmc — Tue, 11 Feb 2025 12:26:18 GMT

@Katie222

Is FTTP available to you? Check

https://www.broadbandchecker.btwholesale.com/#/ADSL

You're looking for WBC FTTP in the left hand column and available to the right. If it is, then there will be a narrative below the results window - what does this say about FTTP?

Brian

Re: What to do about getting FTTP

jab1 — Tue, 11 Feb 2025 12:28:22 GMT

@bmc As @Katie222 is asking about how FTTP will be installed, I am guessing she has already researched this?

Re: What to do about getting FTTP

Townman — Tue, 11 Feb 2025 13:27:45 GMT

@Katie222 wrote:

When I got FTTC the engineer ran the cable from my box in the front porch, through the garage, outside of the house, up the outside wall and back into my office where the router is situated. Will openreach do the same with my fibre connection as I don't want my new drive digging up. The old phone wire is under the drive.
Many thanks for help.

Katie

Hi Kate,

Absolutely Openreach will not do the same - FTTP does not run over the same connection, so they will not use any of the existing installation.

If the existing line is in a duct / conduit it might be possible to draw the new fibre cable through that - where it then goes will be a matter of what fits best

If the existing line is a buried armoured cable ... then a dig might be necessary if there is no alternative route to the property - for example an overhead feed.

There are at least two steps to the installation: CBT to your property / CSP (external splice point) and CSP to ONT (internal connection point). The latter is usually limited to a 10m cable run; these are pre-terminated and cannot be custom made on installation as happens with copper.

Looking at the service availability page mentioned above will give some indication of the works required to gain access. Hopefully you will see something like this...

Our records show the following FTTP network service information for these premises: -Single Dwelling Unit Residential UG congested duct.

The key word you want to see is "DUCT".

The above is mine, I know it is not congested (Sky stuffed my neighbour's FTTP through my duct), so I read that as they have not actually inspected it yet.

Re: What to do about getting FTTP

jab1 — Tue, 11 Feb 2025 13:25:24 GMT

What we need from the OP, to make any sensible reply, is sight of the full information from either : https://www.broadbandchecker.btwholesale.com/#/ADSL or https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome , if they are currently on a SOGEA connection - with personal details removed/obscured.

Re: What to do about getting FTTP

Katie222 — Tue, 11 Feb 2025 14:07:56 GMT

OK- sorry for my delay in answering. From reading your posts, I realise that I can actually bring the fibre cable through into the corner of my downstairs lounge rather than up into the upstairs office which is less that 10 metres.
This is what I get -

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate (Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability	WBC SOGEA Availability
Featured Products	High	Low	High	Low
VDSL Range A (Clean)	48.3	35	8.4	6.3	30	Unavailable	Available
VDSL Range B (Impacted)	47.2	30.6	8.3	6	25	Unavailable	Available
G.fast Range A (Clean)	--	--	--	--	--	Unavailable	--
G.fast Range B (Impacted)	--	--	--	--	--	Unavailable	--

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate (Mbps)	Downstream Range (Mbps)	Availability Date	FTTP Install Process
WBC FTTP	Up to 1000	Up to 220	--	Available	1 Stage

Other Offerings	Availability Date
VDSL Multicast	Available

Exchange Product Restrictions	Status
FTTP Priority Exchange	N
WLR Withdrawal	Y
SOADSL Restriction	N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: What to do about getting FTTP

bmc — Tue, 11 Feb 2025 14:13:30 GMT

@Katie222

Thanks for the info. This shows no installation problems are expected though that's no guarentee on the day.

Thre is a certain leeway as to where the ONT is sited. If you're happy with the corner of the lounge and the installer can easily get to it with the cable then that's probably what will be done. You speak to then on the day over the possibilities. Note the ONT needs a power source.

The router is connected by ethernet cable so can go anywhere you're happy to run said cable.

Brian

Re: What to do about getting FTTP

Katie222 — Tue, 11 Feb 2025 14:59:35 GMT

I just remembered that I started a new contract in October for Unlimited Fibre and anytime phone. I have almost completed changing all my contacts to our mobile numbers and so I won't need a landline.
I will contact Plusnet to see if I can change the contract to FTTP & no phone when I'm ready to change.
I hope that they can do this.
I take it that I need to use Outlook or gmail for my emails rather than Plusnet?
I also realise that I will use my free webspace which I have had for donkeys years (250Mb).
What will happen to my present FTTC sockets in the office?
Sorry for all the questions, I just got used to things over the years & find it hard to change.

Katie

Re: What to do about getting FTTP

jab1 — Tue, 11 Feb 2025 15:09:16 GMT

If you don't need a landline phone, @Katie222 then there is no need to worry about that - you can always sign up with a VOIP provider later if you change your mind, but it would be a new number.

If you decide to go for FTTP, it will be a new contract, but your current one will be 'written off', so no worries about any termination fees.

If you currently have a PN email address, you can continue to use that. Can't confirm about the web-space, but I suspect that should still continue.

All your internal sockets will remain in place - you just won't use the current master socket when the new ONT is installed - the Hub will connect to that instead.

Re: What to do about getting FTTP

Townman — Tue, 11 Feb 2025 15:18:15 GMT

Everything on the ACCOUT will remain as is, if the account is changed to FTTP. That includes a static IP address if you have one already.

Do not be concerned about email etc.

As for the existing connection, it will simply stop working. The sockets are left in situ.

Re: What to do about getting FTTP

Katie222 — Tue, 11 Feb 2025 17:31:53 GMT

Thank you so much for all the help you have give me today - once again.
I will ring someone a Plusnet to upgrade rather than do it online to make sure I get the best product to suit me.

Katie

Re: What to do about getting FTTP

bmc — Tue, 11 Feb 2025 17:40:59 GMT

@Katie222

Have a look online first to see what's on offer. Think about what speed you actually need. You can always upgrade at any time but downgrades cost money unless done at the end of your contract.

Then phone the PlusNet Customer Options Team on 0800 013 2632 to see what they say.

Brian

Re: What to do about getting FTTP

Katie222 — Tue, 11 Feb 2025 18:11:20 GMT

Thanks Brian, I have seen my options and will just confirm my webspace when I call them.

Katie

Re: What to do about getting FTTP

Townman — Tue, 11 Feb 2025 18:16:38 GMT

If there is any suggestion that you will lose something you have already, please report back here and I will do an escalation.

So long as there is no change in user account identity you will lose nothing. If something goes wrong and you need a new account, then you will be a twilight zone and urgent action will be needed.

It ought though not be an issue.

Re: What to do about getting FTTP

Katie222 — Tue, 11 Feb 2025 18:23:39 GMT

Thank you for that info. That is encouraging and I will certainly get back here if they are negative about the webspace.
I also have a static ip address for my server which I'd like to keep but understand that it will be ok.

Katie

Re: What to do about getting FTTP

bmc — Wed, 12 Feb 2025 15:47:06 GMT

@Katie222

If you do order FTTP do let us know how the install goes.

Brian

Re: What to do about getting FTTP

Katie222 — Wed, 12 Feb 2025 16:05:07 GMT

I certainly will Brian. Just waiting for another job to get completed and then I'll get on with it.

Re: What to do about getting FTTP

Katie222 — Thu, 13 Feb 2025 12:44:33 GMT

Hello all. I rang Plusnet early today and told them that I had got advice from people on the forum, that I have been with Plusnet since 2003 and that I wanted to upgrade to Full Fibre 145 providing the engineer would agree not to dig up my drive and that I keep my static IP address and free website.
All was agreed and then he said that he would upgrade me to Full Fibre 300 for the same monthly fee (was this because I mentioned the forum advice?) . I was delighted to accept the upgrade and went through with the upgrade. The engineer will be out in a couple of weeks & fingers crossed that all will be straightforward. I get a new router and will get help to get set up.
I will let you know how it goes after completed.
Thank you once again for your help.

Katie

Re: What to do about getting FTTP

jab1 — Thu, 13 Feb 2025 13:13:02 GMT

@Katie222 Which router do you currently have? You don't really need any help to set it up - all you do is use the supplied Ethernet cable between the Hub and the ONT - once plugged in and powered up it should set itself up automatically, but if you do have problems, you can always ask on here.