topic Re: Fixed IP option missing in Everything else

Fixed IP option missing

gazp — Thu, 06 Feb 2025 10:16:09 GMT

Hi

I’ve previously paid for a Fixed IP but when I look in Add Ons no there’s no mention of it - is anyone from PN able to confirm my IP is fixed and if not re-enable it on my account?

Many thanks

Re: Fixed IP option missing

jab1 — Thu, 06 Feb 2025 10:20:20 GMT

If you have paid for a fixed IP, you will still have it. It is, however, now not an option for anyone without one.

Re: Fixed IP option missing

Baldrick1 — Thu, 06 Feb 2025 10:21:04 GMT

Moderator's note:
Thread moved from Broadband to Everything Else

Re: Fixed IP option missing

Dan_the_Van — Thu, 06 Feb 2025 10:39:56 GMT

@gazp

you can check if you still have a static IP Address by using windows command nslookup for your broadband IP Add

A dynamic IP will provide this result for IP 83.216.128.100

nslookup 83.216.128.100 Server: UnKnown Address: 192.168.10.1 Name: 100.128.216.83.dyn.plus.net Address: 83.216.128.100

Anything else will be static.

HTH

EDIT: Try this site https://www.ipchicken.com/ look at "Name address"

Re: Fixed IP option missing

dvorak — Thu, 06 Feb 2025 11:10:10 GMT

@gazp wrote:

is anyone from PN able to confirm my IP is fixed

I'm not staff, but can confirm your IP is fixed.

Re: Fixed IP option missing

gazp — Thu, 06 Feb 2025 16:16:08 GMT

Thanks all, appreciate the help and tips