topic Re: PTR record for static IP in Everything else

PTR record for static IP

GrahamLW — Mon, 09 Dec 2024 21:01:49 GMT

I have been using a static IP address for some years and hosting my own email server equally for many years, however it is becoming more and more frequent that some email providers are treating my emails as SPAM because my reverse DNS PTR does not match my domain - can this be fixed, please?

Re: PTR record for static IP

Marsh — Fri, 17 Jan 2025 10:50:38 GMT

Heya @GrahamLW,

I apologize for the delay in addressing your request. It appears that an agent submitted a request for the changes to be made in mid-December, but unfortunately, it was rejected. I have now opened a conversation on your account with the necessary information to proceed. I look forward to hearing back from you.

Here is a direct link for the question: https://www.plus.net/wizard/?p=view_question&id=245689407

Re: PTR record for static IP

GrahamLW — Fri, 17 Jan 2025 18:02:39 GMT

Hi ... the domain in question is: wenlockwich.me.uk

Thank you, Graham

Re: PTR record for static IP

Marsh — Mon, 20 Jan 2025 08:07:22 GMT

Hey @GrahamLW,

I have submitted the request to update the records. Please allow 5 working days for the updates to be processed. I will update the ticket on your account once I have more information back from our team.