topic Re: Domains on this account missing in Everything else

Domains on this account missing

REE — Sat, 28 Dec 2024 18:09:12 GMT

I have three domains registered through Plusnet. However since I no longer use Plusnet as my ISP, I've found that there are no domains listed on the page - https://www.plus.net/my.html?action=domainv2 ie the page is just blank where the list should be.

I spent 40 mins on the phone to the support line but they couldn't find a solution.

I'm not sure what to do next, as I need to amend the DNS records, in preparation for selling them.

Any advice for what I should try next?

Thanks

Re: Domains on this account missing

MisterW — Sat, 28 Dec 2024 18:59:54 GMT

Have you recently left Plusnet or have you had an email only account with the hosted domains for some time ?

Re: Domains on this account missing

rflitcroft — Sat, 28 Dec 2024 23:14:37 GMT

Are these .uk domains?

Re: Domains on this account missing

REE — Sun, 29 Dec 2024 07:29:00 GMT

I left some time ago, so yes, just email since.

Re: Domains on this account missing

REE — Sun, 29 Dec 2024 07:29:58 GMT

Yup, all .co.uk domains

Re: Domains on this account missing

MisterW — Sun, 29 Dec 2024 07:42:22 GMT

I left some time ago, so yes, just email since.

Thanks for that confirmation. I'll try escalating this to see if one of the Help team can sort out what's happened.

Are the domains showing on whois as still registered or have they expired ?

Re: Domains on this account missing

rflitcroft — Sun, 29 Dec 2024 13:54:57 GMT

If you get no joy with Plusnet, it is possible to get control of the domains via Nominet by logging into Online Services. They will make a small charge though for a change of registrar.

Re: Domains on this account missing

REE — Sun, 29 Dec 2024 18:12:41 GMT

Hi, that would be great, if you are able to escalate this issue. Thank you.
Just to confirm, the domains are still registered to me.

Re: Domains on this account missing

REE — Sun, 29 Dec 2024 18:14:28 GMT

Thanks for this info. It’s good to know that there is a fallback if I can’t get any joy out of Plusnet.

Re: Domains on this account missing

Marsh — Mon, 30 Dec 2024 14:08:38 GMT

Hey @REE

I’m more than happy to look into this for you. I’ve opened a conversation on your account and just need a bit more information from you to proceed. Here is a direct link to that question.

https://www.plus.net/wizard/?p=view_question&id=245408865

Re: Domains on this account missing

REE — Mon, 30 Dec 2024 14:27:53 GMT

Thank you Marsh. I've responded to your question.